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Atlanta, Georgia, United States of America
JOB #R2105127

Senior ServiceNow Business Analyst (Remote)

*We are open to supporting 100% remote work anywhere within the US.* 

ICF’s IT Modernization division is a rapidly growing, entrepreneurial, technology-driven department, seeking a motivated Sr. ServiceNow Business Analyst to support upcoming needs. 

The Team

At ICF, our ServiceNow Developers help support the mission, business, service, and operational needs of our customers. ICF’s ServiceNow Developers work on a wide variety of different programs to support diverse customer mission areas.  Our team at the National Cancer Institute (NCI) is building and supporting solutions to help the federal government and public scientific community meet the NCI mission statement:  “NCI leads, conducts, and supports cancer research across the nation to advance scientific knowledge and help all people live longer healthier lives.” 

The ICF Team at NCI supports the Digital Services Center (DSC).  The team performs custom and platform-based software development, modernization, and operations and maintenance across the business, grants, and scientific portfolios within NCI.  A team of more than 20 managers, developers, and testers all coordinate to support over 25 live applications, with more applications planned for future development.  The ICF team works with clients and other contractors to ensure the performance and reliability of both internal and public applications in the overall support of NCI’s mission and objectives. 

The Work 

The Agile Business Analyst serves as a translator between technical teams and the client’s business community to collect, clarify, analyze and translate business requirements into documentation and conceptual design from which applications and solutions are developed.  This position is within the context of an Agile team employing a Scrum development framework.  The Business Analyst defines detailed stories and epics, with applicable acceptance criteria in collaboration with product owners and ICF’s technology team and facilitates meetings with client and internal technical and operational teams. 

This position will be working directly with stakeholders, serving in both Business Analyst and Project Manager roles, and must be able to communicate effectively via phone and web conferencing as many of the stakeholders work remotely. 

In addition to supporting all phases of the project, this position will also be responsible for authoring content and peer-reviewing a wide array of documents, including functional, technical, training as well as marketing, and proposals.

Minimum Job Requirements: 

  • Bachelor’s Degree 

  • 5+ years experience as a Business Analyst in a fast-paced application development environment 

  • 5+ years recent experience working in an Agile development environment as a business analyst (i.e., Scrum, Kanban, etc.) 

  • Demonstrated experience driving direct client requirements and user demonstrations, serving as a functional POC. 

  • 1.5+ years of experience with the ServiceNow Platform 

  • 5+ years of experience facilitating requirements gathering, Joint Application Design (JAD) sessions, capturing client requirements and feedback 

  • Must be able to obtain Public Trust clearance 

Desired Skills: 

  • Excellent oral and written communication skills 

  • Solid understanding of various software development cycles (e.g., Agile, Waterfall, etc.); knowledge of requirements management, configuration management methodologies, along with corresponding support tools, i.e., JIRA, etc. 

  • Conceptual understanding of Object-Oriented enterprise software system development processes, methodologies, as well as major technologies (such as Java and .Net) and approaches (such as modularity and SOA) 

  • Skilled at analyzing existing system documentation to summarize existing system functionality as it relates to the project at hand 

  • Good understanding of basic system technologies as they relate to the project deliverables 

  • Ability to maintain project plans, resourcing schedules, and forecasted activities 

  • Experience with business process mapping and the use of project management software 

  • Ability to provide technical assistance and troubleshooting by effectively responding to inquiries 

  • Experience thriving in ambiguous software development environments 

  • Ability to work well under constantly changing deadlines and priorities 

  • Experience with ServiceNow, Appian, or similar BPM software

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

COVID-19 Policy: New or prospective U.S. employees must provide proof of complete vaccination on the date of their commencement of employment. If selected for employment, you will provide proof of your full vaccination status, defined as vaccinated two weeks after receiving the requisite number of doses of a COVID-19 vaccine approved or authorized for emergency use by the FDA.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

Georgia Remote Office (GA99)

Business Systems

Who is ICF?

A global consulting services company with +7,000 people across +70 countries, but we are not your typical consultants.

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Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.