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Senior ServiceNow Business Analyst (Remote)
Our team members bring varied, complementary sets of skills to the table. Our team is comprised of project managers, business analysts, solution architects, developers, and software testers. Our culture is built upon the tenets of mutual respect, honesty, integrity, and accountability. We take a tremendous amount of pride in our work and each other but also don’t take ourselves too seriously. We genuinely enjoy each other’s company and prioritize a healthy work/life balance. We consistently challenge assumptions and value constructive conversations; forcing us to think about our customer’s challenges from multiple angles.
Our Program’s mission is to modernize the delivery and accessibility of employee services at a cabinet-level agency within the U.S. federal government. Our work centers heavily around digital transformation. We work closely with our customers to help set the vision and priorities of their transformation efforts. We help them identify high-value services as candidates for modernization and collaborate with product/process owners to refine the underlying business processes, workflows, data models, reporting elements, and user experiences required for delivering modernized services aligned with that vision. We utilize modern, cloud-based technologies to build business applications that are intuitive, user-friendly, and deliver world-class end-user and employee experiences.
ICF’s IT Modernization division is a rapidly growing, entrepreneurial, technology-driven department, seeking a motivated ServiceNow Business Analyst to support upcoming needs.
This Business Analyst serves as a translator between technical teams and the client’s business community to collect, clarify, analyze and translate business, system, and data requirements into documentation and conceptual designs from which applications and solutions are developed. This position is within the context of an Agile team employing a Scrum development framework. The Business Analyst defines detailed stories and epics, with applicable acceptance criteria in collaboration with product owners and ICF’s technology team and facilitates meetings with client and internal technical and operational teams.
This position will be working directly with stakeholders and must be able to communicate effectively via phone and web conferencing as many of the stakeholders work remotely.
In addition to supporting all phases of the project, this position will also be responsible for authoring content and peer-reviewing a wide array of documents, including functional, technical, training as well as marketing, and proposals.
Minimum Job Requirements:
3+ years experience as a Business Analyst in a fast-paced application development environment
3+ years recent experience working in an Agile development environment as a business analyst (i.e., Scrum, Kanban, etc.)
2+ years of experience with the ServiceNow Platform
5+ years of experience facilitating requirements gathering, Joint Application Design (JAD) sessions, capturing client requirements and feedback
US Citizenship required due to federal contract requirements
Ability to pass a public trust background investigation or clearance eligible
Excellent oral and written communication skills
Solid understanding of various software development cycles (e.g., Agile, Waterfall, etc.); knowledge of requirements management, configuration management methodologies, along with corresponding support tools, i.e., ServiceNow Agile, JIRA, etc.
Conceptual understanding of Object-Oriented enterprise software system development processes, methodologies, as well as major technologies (such as Java and .Net) and approaches (such as modularity and SOA)
Skilled at analyzing existing system documentation to include architecture and Entity Relationship Diagrams (ERD), and data schemas to summarize existing system functionality and data, and integration requirements as it relates to the project at hand
Fluent in utilizing software to create Business Process Model Diagrams, Workflows, and Process flow diagrams
Good understanding of basic system technologies as they relate to the project deliverables
Ability to provide technical assistance and troubleshooting by effectively responding to inquiries
Experience thriving in ambiguous software development environments
Ability to work well under constantly changing deadlines and priorities
Experience with ServiceNow, or similar BPM software
An understanding of the full software development lifecycle (SDLC) including recent successful and demonstrated experience with Agile methodologies (Scrum) is expected
Bachelor’s Degree desired
This is an outstanding opportunity to work with talented and passionate individuals and to grow with a firm that believes in nurturing talent and developing long-term career success. ICF is a purpose-driven company with a strong culture and underlying values that prize diversity, opportunity, equality, and respect. Our core values include Embracing Differences, and we seek candidates who are passionate about building a culture that encourages, embraces and hires dimensions of differences.
Working at ICF
Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF—together for tomorrow.
We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.
COVID-19 Policy: New or prospective U.S. employees must provide proof of complete vaccination on the date of their commencement of employment. If selected for employment, you will provide proof of your full vaccination status, defined as vaccinated two weeks after receiving the requisite number of doses of a COVID-19 vaccine approved or authorized for emergency use by the FDA.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email firstname.lastname@example.org and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law and Pay Transparency Statement.
Virginia Remote Office (VA99)