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Rockville, Maryland, United States of America
JOB #R2101650

Senior ServiceNow Business Analyst

ICF’s IT Modernization division is a rapidly growing, entrepreneurial, technology driven department, seeking a motivated Sr. ServiceNow Business Analyst to support upcoming needs. 

The Team: 

      leads, conducts, and supports .” 

The ICF Team at NCI supports the Digital Services Center (DSC).  The team performs custom and platform-based software development, modernization, and operations and maintenance across the business, grants, and scientific portfolios within NCI.  A team of more than 20 managers, developers, and testers all coordinate to support over 25 live applications, with more applications planned for future development.  The ICF team works with clients and other contractors to ensure the performance and reliability of both internal and public applications in the overall support of NCI’s mission and objectives. 

The Work 

 team, and  

This position will be working directly with stakeholders, serve in both Business Analyst and Project Manager roles and must be able to communicate effectively via phone and web conferencing as many of stakeholders work remote. 

In addition to supporting all phases of the project, this position will also be responsible for authoring content and peer reviewing a wide array of documents, including functional, technical, training as well as marketing, and proposals.

Minimum Job Requirements: 

  • Bachelor’s Degree 

  • 5 years experience  

  • 5+ years recent experience working in an Agile development environment as a business analyst (i.e., Scrum, Kanban, etc.) 

  •  demonstrations, . 

  • 2+ years of experience with the ServiceNow Platform 

  • 5+ years of experience facilitating requirements gathering, Joint Application Design (JAD) sessions, capturing client requirements and feedback 

  • Must be able to obtain Public Trust clearance 

Desired Skills: 

  • Excellent oral and written communication skills 

  •  Waterfall,etc.); knowledge of requirements management, configuration management methodologies, along with corresponding support tools, i.e., JIRA, etc. 

  • Conceptual understanding of Object-Oriented enterprise software system development processes, methodologies, as well as major technologies (such as Java and .Net) and approaches (such as modularity and SOA) 

  • Skilled at analyzing existing system documentation to summarize existing system functionality as it relates to the project at hand 

  • Good understanding of basic system technologies as they relate to the project deliverables 

  • Ability to maintain project plans, resourcing schedules and forecasted activities 

  • Experience with business process mapping and the use of project management software 

  • Ability to provide technical assistance and troubleshooting by effectively responding to inquiries 

  • Experience thriving in ambiguous software development environments 

  • Ability to work well under constantly changing deadlines and priorities 

  • Experience with ServiceNow, Appian, or similar BPM software

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF—together for tomorrow.

ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity). For more information, please read our EEO & AA policy.

Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

Maryland Client Office (MD88)

Who is ICF?

A global consulting services company with +7,000 people across +70 countries, but we are not your typical consultants.
LEARN MORE ABOUT ICF

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Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.