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Senior Salesforce Administrator - Remote
*We are open to supporting 100% remote work anywhere within the US.*
ICF’s Digital Modernization Division is a rapidly growing, entrepreneurial, technology department. Our team is a leading provider of Digital Transformation services for Federal agencies. Our services focus on enabling agency mission and business transformation using industry-leading low-code platforms, mobile applications, robotics process automation, and data analytics platforms. We are partnered with some of the world’s leading and most innovative companies like Salesforce, ServiceNow, Microsoft, and UiPath. We focus on offering a full range of architecture and planning, system implementation, integration, analytics, and O&M for our customers.
We are currently seeking to hire a Senior Salesforce Administrator to support our projects. As a key member of our team, this role will be responsible for assisting in providing effective and efficient administration of a large Salesforce implementation with multiple applications. Duties include internal and external user management, incident response, org security, data integrity, data migration, change and release management, reporting, production support, and other duties. The candidate should demonstrate experience in similar roles maintaining seamless access to hundreds or thousands of standard and community users across multiple applications. The candidate must have a proven record of positive collaboration with others, especially stakeholders, developers, business analysts, quality assurance analysts, and project managers.
Implement enhancements and roll out new features; execute solution design activities such as data model, object modeling, page layout design, and rule logic definition in the context of the Salesforce application.
Perform metadata xml comparisons and assist with resolving deployment issues.
Define proper controls in the areas of security, access, separation of duties, design and release standards
Understand system architecture and collaborate with developers to investigate and resolve production issues
Maintain data integrity through data cleansing and deduplication
Enforce Salesforce best practices for platform administration.
Complete regular internal system audits and prepare for upgrades
Create training and user documentation, and maintain ongoing documentation processes as business needs evolve or features are added
Mentor and grow junior administrators in their career path.
Contribute to internal company initiatives and commit to personal improvement and continuous learning objectives
US Citizens only per Federal Client requirement
Must be able to obtain a Public Trust Clearance per Federal requirement
3+ years Salesforce.com administration, declarative configuration and maintenance experience.
3+ years of IT and/or business design related experience
5+ years Salesforce.com administration, declarative configuration and maintenance experience.
: Salesforce Administrator, Platform App Builder, Platform Developer I, Advanced Administrator
Desire to work and thrive in a fast-paced, constantly evolving environment.
Candidate must possess good communication, analytical and time management skills
Bachelor’s degree in Computer Science or related field required and 3-year direct experience in systems administration
Experience is these Areas of Salesforce: Platform/Ecosystem, Data Modeling, Community Cloud, Lightning Flow
Other Preferred Areas: Apex, Visualforce, Lightning, Service Cloud, Sales Cloud, Analytics, Integration, Gov Cloud Other areas, industries, and tools are a plus.
Other certifications and Trailhead experience are a plus
Experience working with Agile and in sprints
Experience working with source code repositories (Gitlab/GitHub/Bitbucket) and automation tool (Jenkins/Bamboo/GitLab)
Working at ICF
Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.
We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.
COVID-19 Policy: New or prospective U.S. employees must provide proof of complete vaccination on the date of their commencement of employment. If selected for employment, you will provide proof of your full vaccination status, defined as vaccinated two weeks after receiving the requisite number of doses of a COVID-19 vaccine approved or authorized for emergency use by the FDA.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email firstname.lastname@example.org and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law and Pay Transparency Statement.
Virginia Remote Office (VA99)