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Washington, District of Columbia, United States of America
JOB #R2101581

Senior Program Management Specialist (Knowledge Management)

Senior Program Management Specialist (Knowledge Management) – Washington DC (Onsite Position)

About ICF’s Transportation Practice

ICF’s Transportation Practice specializes in addressing complex planning, policy, and program issues at the nexus of transportation and the environment, energy, and communities. ICF’s work focuses on integrated approaches that support sustainable transportation decisions, addressing mobility, safety, environmental, social, and economic effects of transportation. Our work includes strategic planning, research, policy analysis, outreach, training, and program evaluation for federal, state, and local governments, including the U.S. Department of Transportation, the Transportation Research Board, state transportation and environmental agencies, and metropolitan planning organizations, as well as local governments. We specialize in evaluating the impacts of infrastructure projects, programs, and government policies; developing guidebooks; and documenting best practices related to integrated planning, transportation operations, and the environment.
Job Description

We are seeking a Senior Program Management Specialist to provide full-time support to the US Department of Transportation. The individual chosen for this position will develop and implement strategies for information sharing, collaboration, and discipline-based learning programs; process and track a range of processes related to knowledge management, HR, travel, and finance; and provide research and communication support across all programmatic areas of the client office. This position is currently remote but is expected to eventually require the ability to be onsite at the Federal Highway Administration offices located at the Department of Transportation Headquarters in the Washington DC area.

Key Responsibilities

This position will support a variety of general programmatic, collaboration, learning, and technical support duties, including, but not limited to the following tasks:

  • Track project/program finance and schedule, including planned and actual commitments, milestones, obligations, and expenditures

  • Facilitate, plan, and provide logistical support to discipline based activities, including in-person or virtual meetings and virtual engagement activities (includes onsite assistance and travel)

  • Assist in creating and implementing strategies that share information and promote collaboration and discipline-based learning across teams

  • Support management of polling programs, including coordinating polling services across teams, developing polls, and preparing analysis of polling results.

  • Provide planning, technical, and facilitation support for virtual and onsite meetings, workshops, webinars, and other events

  • Create high-level internal and external correspondence, reports, and other outreach materials (e.g., PowerPoint presentations, briefs) using input from several authors for internal and external audiences

  • Review and evaluate existing tools for knowledge sharing and collaboration

  • Coordinate event scheduling and travel logistics, preparing expense and reimbursement reports

  • Organize, develop, and maintain content and archived files for office-wide program-level SharePoint/MS Teams sites

  • Prepare web-ready documents for publication, and distribute information through traditional mailing lists or government-certified electronic media

  • Coordinate periodic review with program/project managers on program status, project progression, potential problems, and desired solutions

Basic Qualifications

  • Bachelor’s degree and at least 5 years of relevant professional experience

  • Sound business ethics, including the protection of proprietary and confidential information

  • Excellent written and verbal communication skills with experience developing executive-level reports, minutes, memos, briefs, and correspondence

  • Demonstrated experience with knowledge management and collaboration tools and practices

  • Demonstrated experience with program/project management tools, travel processing systems, and financial reporting

  • Demonstrated experience planning and supporting virtual and onsite meetings, including operating web conferencing systems (e.g., Microsoft Teams, Adobe Connect, WebEx)

  • High proficiency in Microsoft Teams/SharePoint for file sharing, communication, and virtual meeting facilitation

  • High proficiency in computer skills, including in Microsoft applications (e.g., Outlook, Word, SharePoint, Excel, PowerPoint) and Adobe Acrobat

  • Strong interpersonal skills and a “customer service” mentality with the ability to work effectively both independently and collaboratively with other team members

Preferred Qualifications

  • Experience providing both virtual and onsite technical/program support for civilian agency and/or government

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit to find your next career. ICF—together for tomorrow.

ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity). For more information, please read our EEO & AA policy.

Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

DC Remote Office (DC99)

Who is ICF?

A global consulting services company with +7,000 people across +70 countries, but we are not your typical consultants.

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Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.