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Richmond, Virginia, United States of America
JOB #R2204605

Senior Homeless Services Specialist (REMOTE ROLE)

ICF is a mission-driven company filled with people who care deeply about improving the lives of others and making the world a better place. Our core values include Embracing Difference; we seek candidates who are passionate about building a culture that encourages, embraces, and hires dimensions of difference. Diversity & Inclusion, is simply who we are and what we do.

Senior Homeless Services Specialist

ICF’s Homeless Services team works with federal agencies, state and local government, non-profits, and other community partners to implement evidence-based best practices and to innovate and identify new solutions to ending homelessness. We are currently seeking a mission-oriented candidate who is committed to ending homelessness, improving the way data is used to make decisions, and leading inclusive and equitable planning processes.

We are seeking a Senior Homeless Services Specialist who will support a diverse range of training and technical assistance engagements for federal and state clients. The successful candidate will have experience implementing programs and services that benefit people experiencing homelessness, leading change management processes, using data and Homeless Management Information Systems (HMIS) to drive change, and centering equity in the development of program guidance, written products, and community-based solutions to homelessness.

We are open to supporting 100% remote work anywhere within the US.

Homelessness disproportionately impacts Black, Indigenous, and People of Color because of structural and institutional racism. ICF is committed to advancing equitable solutions in partnership with those most impacted by the systems creating these disparities. We strongly encourage applications from people who are representative of the diverse communities with which we work.

Key Responsibilities:

  • Develop and deliver virtual and in-person training, technical assistance, and learning opportunities to a wide range of stakeholders, including funders, program administrators, direct service providers and other partners across government and nonprofit organizations
  • Lead project tasks related to the development and delivery of accurate, timely, and high-quality consulting products and services, including:
    • Written and online tools and products
    • User guides and training manuals
    • Presentations for training and technical assistance engagements
    • Content for interactive learning management systems
  • Work as part of a team providing training and technical assistance services to a diverse set of stakeholders to support local efforts to prevent and end homelessness
  • Translating statutes, regulations, and program guidance into actionable insights, user-friendly training curricula, and capacity building engagements that strengthen client abilities to use data to improve responses to homelessness
  • Support efforts to improve participation in local Homeless Management Information Systems to improve how data is used to prevent and end homelessness, including:
    • Data collection and entry practices
    • HMIS end user and system administrator capacity building engagements
    • Improving data management practices to enhance data quality, data access and use, data literacy, and data process flow
    • Training on HUD’s HMIS data standards, data dictionary, and reporting frameworks
  • Build strong, positive relationships with all internal and external project partners for ongoing communication, collaborative planning, and shared problem solving
  • Serve as an integral team member on cross-disciplinary and flexible teams within a matrix organization 

Basic Qualifications:

  • Bachelor’s degree in Public Administration, Social Work, Urban Planning, Public Policy, Government, or a related discipline
  • Minimum 4+ years of professional experience working in a Continuum of Care, local jurisdiction, or state government in the housing and human services field
  • Demonstrated knowledge of how homeless services systems and programs are implemented at the state and/or local levels.
  • Demonstrated expertise in Homeless Management Information Systems as an HMIS end user, HMIS administrator, or other support role
  • Demonstrated commitment to addressing racial disparities through inclusive and equitable system and program designs

Professional Skills/Experience:

  • Excellent problem-solving skills with the ability to analyze situations, identify existing or potential problems, and recommend solutions
  • Excellent communication skills with the ability to tailor communications for different audiences
  • Team player with the ability to work in a fast-paced environment
  • Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel)
  • Familiarity with virtual learning management systems
  • Ability to thrive in a remote-oriented team with staff working in a variety of office settings and located around the country

Preferred Skills/Experience:

  • Project management skills and experience
  • Experience implementing HUD HMIS requirements, including standards developed for HUD’s HMIS data elements, data collection and entry procedures, and mandated reports generated from HMIS for HUD and Federal Partners
  • Specialized experience in any of the following:
    • Knowledge of programs and services administered by California Department of Housing and Community Development and/or California Department of Social Services
    • Experience with evaluating and analyzing data or racial inequities and/or making systems changes to equitably support members of marginalized populations, including Black, indigenous and people of color experiencing homelessness.
    • Experience and expertise in other federal and state mainstream housing and human services programs, including those that serve families, Veterans, and youth special populations
    • Detailed knowledge of HMIS software use and administration, data management and work flow development, data analytics and reporting
  • Understanding of McKinney-Vento Act and regulations governing the Continuum of Care and Emergency Solutions Grants programs and other federal mainstream housing and services programs
  • Experience working with a non-profit or other local organization serving persons experiencing homelessness or other vulnerable populations
  • Prior lived experience with homelessness

This job is a Section 3 eligible job opportunity. We encourage applications from individuals that are low income and/or living in Public Housing. 



Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

COVID-19 Policy: New or prospective U.S. employees must provide proof of complete vaccination on the date of their commencement of employment. If selected for employment, you will provide proof of your full vaccination status, defined as vaccinated two weeks after receiving the requisite number of doses of a COVID-19 vaccine approved or authorized for emergency use by the FDA.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

Pay Range - There are multiple factors that are considered in determining final salary for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The salary range for Colorado is -


Nationwide Remote Office (US99)

Who is ICF?

A global consulting services company with approximately 8,000 people across 75+ countries, but we are not your typical consultants.

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Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.