Be on Alert – Fraudulent Employment Offers. Learn More

Toronto, Ontario, Canada
JOB #R2101176

Senior Director, Enterprise Digital Strategy

Reporting to the Enterprise Digital Strategy Leader, the Senior Director both supports and is directly accountable for the ensuring that we deliver best-in-class planning and execution for a wide range of digital clients. For the accounts that they lead, the Senior Director has the responsibility for ensuring that these accounts are receiving the highest level of service, value and strategic thinking from the agency. The Senior Director will be managing the account’s growth, profitability, and key client stakeholder relationships to deliver exceptional results within the organization.

You Are:

  • A People person , you connect with people instantly! You are able to effectively communicate your approach/vision to all stakeholders.

  • Client focused , you know your clients inside and out. You form everlasting bonds by being genuine and showing passion.

  • Adaptable , you can pivot rapidly in response to client demands/needs and thrive in a fluid and dynamic work environment.

  • A Natural Leader , you keep everyone excited about the possibilities and challenge others to push their boundaries.

  • A Strategic/Creative Thinker, able to develop alternative approaches/concepts for clients’ needs and how to achieve an optimal balance between business needs and financials

Your Key Responsibilities:

Here’s what you’ll be doing day to day…

  • Relationship building : Ensuring that clients are receiving the highest level of service, value and strategic thinking from the team. Foster strong and influential relationships with the client to become a trusted advisor.

  • Collaboration: Work closely with Project Managers/Delivery, Strategy, Creative and Technology teams to establish client strategies and lead the execution of all client initiatives.

  • Strategy: Develop strategic growth plans for clients by demonstrating a knowledge of marketing best practices with a focus on digital technology and CRM. You address any challenges and develop the necessary solutions to best fit their short term and long term growth objectives.

  • Budgeting: Aide in the planning of long-term goals, such as annual budgets and marketing plans, managing a portfolio of clients with an aggregate annual budget of between $5MM - $10MM. Effectively negotiate and secure profitable account compensation and lead the quarterly account review process.

  • Leadership : Supervise, train and mentor a team of Senior Account Managers, Account Managers and Account Coordinators on best practices. Conduct regular team meetings and aide in the development of team members.

  • Industry Expertise : Nurture top-level clients by staying in regular contact about such things as industry/business trends, landscape changes and proactive opportunities.

  • Stress Management: Effectively handle any problems or issues that may arise from work quality or team performance

  • Communicate: Touch base with clients, team members, and Senior Level Management on a daily basis on status of projects/pipeline of new business.

Your Experience & Intangible Traits:

The ideal candidate for a Group Account Director position will possess the following competencies:

  • BA/BS Degree in Communications, Marketing or Advertising

  • 10 + years of account management experience in an agency environment or related professional services organizations.

  • Experience driving new business development and growing accounts

  • Experience working on large-scale. Integrated omnichannel programs with significant digital footprints

  • Strong decision-making skills and the ability to have difficult conversations with confidence and poise a must.

  • Exceptional managerial, coaching and mentoring skills

  • Ability to persuade and sell ideas

  • Solid negotiation skills

Why you’ll love working here:

  • Full health benefits (100% dental coverage, prescription, vision, massages, life insurance and short term/ long term disability)

  • Generous vacation and retirement plans

  • Employee support program

  • A brand new cell phone, with upgrades every 24 months (we’ve got your phone bill covered, too)

  • Ongoing training and development opportunities, education assistance programs

  • Catered Friday lunches

  • Loaded snack cupboards

  • Friendly community with lots of social events – from boat cruises to volleyball tournaments

  • Participation in charity initiatives

Like what you see and think you’re a perfect fit? Apply today.

Please be assured we’ll treat any information you share with us with the utmost care, only use your information for recruitment purposes and will never sell it to other companies for marketing purposes. Please review to view ICF’s Privacy Statement for more details.

At ICF Next, we are committed to fostering an inclusive, accessible environment, where all employees feel valued, respected and supported. We are dedicated to creating a culture with a diversity of talented individuals who join, stay, and work in an environment that enables them to thrive. ICF Next is committed to providing accommodations. If you require an accommodation, we will work with you to meet your needs.

The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences, to equalize peak work periods, or to otherwise balance organizational workload.

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit to find your next career. ICF—together for tomorrow.

Toronto, Canada (CD80)

Account Management

Who is ICF?

A global consulting services company with +7,000 people across +70 countries, but we are not your typical consultants.

More jobs you might like

Apr 23, 2021
Brussels, Brussels-Capital Region, Belgium
Mar 29, 2021
Multiple locations
See All Jobs

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.