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London, United Kingdom
JOB #R2203003

Senior Consultant - Operations Improvement

ICF’s aviation practice is one of the world's leading specialist aviation consulting teams. We provide objective and independent strategic and operational advice across all aviation sectors globally. We are looking for experienced managers to join our fast-growing aviation operations improvement team, helping deliver IT Operations systems implementation consulting and support services to a range of ICF Aviation clients. Our work includes:

  • Operations Assessment and Improvement

  • IT Systems evaluation and selection

  • Systems Implementation support

  • Systems and processes (health) adoption study and improvement

  • Creating interactive online manuals - Processes documentation and analysis

  • CoE (Centre of Excellence) and Competence centers support (for continuous improvement)

  • Asset Management

In this role you will be expected to:

  • Analyze business requirements

  • Design & implement full business solutions

  • Identify integration issues and offer solutions

  • Work within a pre-sales and delivery environment to understand, design and build solutions to meet business requirements

  • Work effectively in mixed client, software vendor and business consultancy teams

  • Coach & develop skills within a project team

Knowledge/Experience Required

  • Minimum 3 years Operations IT Systems implementation experience, preferably in the commercial aviation space

  • Minimum 3 years demonstrable project and people management experience

  • Ability to manage, lead and facilitate design meetings in order to extract key business and technical design criteria

  • Proven experience of full project lifecycles, from vendor evaluation and selection through to software implementation

  • Minimum 3 years client facing experience in consultancy or in industry

  • Previous Aviation industry experience preferred

  • Proven ability to work with clients, client partners, executives and consultant teams

  • Experience with business development activities

  • Exposure to a variety of deployment models


  • Is seen as a trusted advisor by key clients due to understanding of the end-to-end delivery proposition

  • Contributes to creating the deployed strategy at the functional level

  • Able to go into accounts and grow opportunities through delivery

  • Excellent written and oral communication skills

  • Full understanding of the benefits which an organization can leverage from implementing a fully integrated Operations solution

  • Strong working familiarity and practice with MSOffice, Project management, BPM and PLM tools and procedures   


About us:

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are committed to creating a culture where we embrace our differences in ideas and identities. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. 

Learn more about what we do and our commitment to inclusion.  

The benefits of joining ICF:

  • Our people at ICF, are our most important asset, so we invest in them from the moment you arrive. When you join our team, you’ll have access to a vast array of benefits to help you live your life well.
  • ICF offer a hybrid working policy, that will offer you flexibility to collaborate in the office, as well as in the comfort of your own home, to successfully deliver the requirements of your role and the business.
  • The employee wellbeing hub, which was launched in January 20022, is designed to provide highly personalised support across a comprehensive range of wellbeing issues, such as mind, body, finances, community, career programs and HR support.
  • We also offer a unique and competitive recognition programme called ‘You Matter’, awarding points as a ‘thank you’ for your work achievements, which can be spent on a large variety of high-quality items, as well as online or high-street vouchers, all with zero tax payable by the employee.
  • We encourage and provide continued personal and professional growth through ongoing learning, development opportunities and career frameworks. 
  • ICF also offers a range of competitive benefits, which include, but not limited to the following:
    • Single Private Medical Insurance cover (Bupa), with no restrictions on providing treatment for existing medical conditions. Options available for broader partner or family level cover, plus we also offer dental insurance (Bupa) and an online GP service.
    • 25 days annual leave, plus UK bank holidays (annual leave increases with years of service).
    • Pension scheme with 5% of salary employer contribution (minimum employee contribution 4%).
    • Life assurance paying 4x annual salary and Group Income Protection paying 66% of salary for up to 5 years if you are off work on long term sick.
    • Enhanced parental leave policies, enhanced maternity, paternity, adoption, and shared parental pay.

London Riverscape (GB75)

Who is ICF?

A global consulting services company with approximately 8,000 people across 75+ countries, but we are not your typical consultants.

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Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.