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New Delhi, Delhi, India
JOB #R2301772

Senior Associate – Digital Modernisation

ICF is looking for consultants to join our fast-growing Digital Modernisation team. Join us as we deliver Operations Implementation Consulting and Support services to clients in the digital space across the Aviation market - based on the Build-Operate-Transfer model. We enable the digitization of processes to achieve maximum efficiency and flexibility. We co-create sustainable customer solutions that deliver the best user experience and keep the available technology relevant to business needs for a longer duration.

The types of projects you will work on:

  • Operations Assessment and Improvement
  • IT Systems evaluation and selection
  • Systems Implementation support
  • Systems and processes (health) adoption study and improvement
  • Digitization of existing business processes and identifying gaps to develop the desired “to-be” processes
  • CoE (Centre of Excellence) and Competence Centers support (for continuous improvement)
  • Asset Management

Your typical responsibilities:

  • Analyze business requirements
  • Work on business-process improvement and efficiencies
  • Support the design & implementation of full technology-enabled business solutions
  • Identify integration issues and offer solutions
  • Work within a pre-sales and delivery environment to understand, design and build solutions to meet business requirements
  • Support people and program management on varied projects
  • Work effectively in mixed client, software vendor and business consultancy teams

The competencies you will develop:

  • Business Processes Management
  • Performance Management
  • Program and Project Management
  • Prescriptive Solutions Blueprinting
  • Change Management
  • Software Solutions Adoption and much more...

Knowledge/Experience Required

  • Minimum 5+ years of Operations IT Systems implementation experience
  • Minimum 2 years of demonstrable project and people management experience
  • Proven experience of full project lifecycles, from vendor evaluation and selection through to software implementation and change management
  • Exposure to business-process improvement, gap analysis, and solutions thereon
  • Proven ability to work with clients, client partners, executives and consultant teams
  • Exposure to a variety of deployment models
  • Is seen as a trusted advisor by key clients due to an understanding of the end-to-end delivery proposition
  • Able to go into accounts and grow opportunities through delivery
  • Excellent written and oral communication skills
  • Full understanding of the benefits which an organization can leverage from implementing a fully integrated Operations solution
  • Strong working familiarity and practice with MSOffice, Project management, BPM and PLM tools and procedures   

ICF (NASDAQ:ICFI) is a global consulting services company with over 9,000 full- and part-time employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are committed to creating a culture where we embrace our differences in ideas and identities. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. Learn more about what we do and our commitment to inclusion

New Delhi, India (II77)

Who is ICF?

A global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants.

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