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Senior Account Manager (Remote)
Senior Account Manager (Remote)
ICF is a mission-driven company filled with people who care deeply about improving the lives of others and making the world a better place. Our core values include Embracing Difference; we seek candidates who are passionate about building a culture that encourages, embraces, and hires dimensions of difference.
@ ICF Next, we are fearless in finding new ways to solve problems, relentless in making sure it pays off for our clients and committed to making a positive change in the world. Join our community of mission-driven creatives, communicators, strategists, and technologists to challenge the status quo.
We are currently hiring a Senior Account Manager to work remotely within the continental US (central time zone preferred).
As a Senior Account Manager, you will be a key liaison between the client and specific agency teams from inception of projects through final execution. You will effectively manage client relationships, acting as a primary point of contact for key clients related to their technology and operational needs.
Actively communicate with clients to understand and define current needs and priorities.
Run client status meetings and manage client requests, issue triage & resolution, and develop a prioritized backlog.
Build strong relationships with our clients to assure that the solution is understood and communicate relevant project information (e.g., status, risk, issues, deliverables).
Work collaboratively across disciplines to effectively scope and scale our delivery framework.
Manage Service Level Agreements.
The Senior Account Manager will become a trusted advisor for both your team, and the clients, for production operations related matters.
Work in a matrixed environment and across disciplinary teams, to develop, iterate, and refine technical solutions.
Maintain a positive, results-oriented work environment by building partnerships with internal and external partners.
Communicate issues and provide root cause analysis results in a clear, concise, and actionable manner.
Be conversant in both the business and technical impacts of production operations to confidently answer questions and inquiries.
The Senior Account Manager will play a critical role in partnering with both senior leader and the internal account teams to drive technical and operational initiatives for large consumer clients.
Establish and maintain schedules, roadmaps, and release plans in accordance with customer and stakeholder needs.
Manage budgets, prepare cost estimates, and track resources using financial management tools.
Create JIRA Tickets with enough information for the development team to resolve production issues in a timely manner.
Perform continuous risk assessment and mitigation; work with management to identify and remove resource, feasibility, and technical barriers that can impede development.
The Senior Account Manager will provide testing support for production releases.
Manage the input of testing defects during client user acceptance testing and post deployment production defects.
Assist the testing team with basic troubleshooting and defect assessment.
What You Will Bring With You:
5+ years of technical account management experience within a Marketing Agency, Corporate function, or Management Consulting setting.
Exposure to client facing responsibilities, including actively leading remote and/or in-person client meetings, and responsibility for communicating project updates, i.e., status, risk, issues, deliverables.
Experience managing testing support for production releases.
Bachelor’s degree or equivalent work experience in a relevant field.
What We’d Like You To Bring With You:
Project Management principles, frameworks, and tools.
Experience with promotional or loyalty programs.
Familiar with a production ticketing system, e.g., JIRA.
Strong operations and technological acumen.
Strong communication skills, both verbal and written.
Strong interpersonal skills, including the ability to work with people at all levels as well as within cross-functional teams.
Demonstrated experience coordinating activities of the project team and ensure that project tasks are completed by scheduling and facilitating project-related team meetings (i.e., kick-offs, status, internal/client reviews, etc.), communicating action steps to team, and delivering weekly status reports to project team, the client and management.
Demonstrated experience meeting deadlines and ensuring the team has what they need to meet theirs.
Demonstrated experience managing a project to schedule and ensuring the client and team understand what is expected of them.
The ability to identify and resolve or mitigate areas needing clarification, project dependencies, risks, and issues.
The ability to be a proactive self-starter, working independently to move projects and tasks forward to completion.
The ability to work in a collaborative team environment and co-lead projects with other project managers.
Proficient with Microsoft Word, Excel, and PowerPoint.
Working at ICF
Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are committed to creating a culture where we embrace our differences in ideas and identities. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. Learn more about what we dohttps://www.icf.com/ and our commitment to inclusionhttps://www.icf.com/company/about/diversity-inclusion.
We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email email@example.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: Know Your Rights and Pay Transparency Statement.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is:
$75,157.00 - $127,767.00
Nationwide Remote Office (US99)