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Leeds, United Kingdom
JOB #R2204336

Resource & Traffic Manager

The Resource Manager will work closely with Content & Copy Department heads, Programme Management teams and Business Managers managing the allocation of resource to projects. As part of ICF NEXT E&A Operations and Production team, you’ll support the agency’s operational excellence overall, helping develop and implement best practices to optimise resources, ensure client satisfaction, and maximise profitability.

Main responsibilities

  • Manage the end-to-end process for resource and traffic management function across the Content & Copy team
  • Work with Senior members of the team in analysing and preparing resource for future peaks in workload through resource management tools
  • Financial management -budget writing, financial forecast and cost management
  • Provide full support to the Head of Department with scoping and pricing on projectsand tenders through the agency’s offer management process
  • Work with the team to ensure documents for projects are completed- this includes services agreements and invoices are submitted correctly
  • Lead on regular resource review meetings with Content & Copy Teams and Operation & Production Teams
  • Responsible for managing resource schedules and platforms, as well as ensuring that all resource requests are prioritised and fulfilled
  • Responsible for compiling weekly spend department reports and supporting with the analysing of data
  • Work with the Creative teams, Disciplines Leads and Project Managers to prioritise resource requests, assist with the movement of resource and understand the composition of teams, skills and capabilities
  • Own and expand our freelance and talent database. Be informed of freelancer skill sets and availability
  • Freelancer onboarding, completing required documents including timesheets and purchase orders
  • Run resource meetings and work alongside Head of Departments driving efficiencies.
  • Scrutinise and interrogate briefs alongside Department Heads where possible, ensuring the teams have all they need to start a job successfully
  • Oversee time tracking and chasing weekly to ensure all data is present and correct.
  • Optimising distribution of workload and driving efficiency, maximising profitability and chargeable hours
  • Engage with, and promote the use of, systems and resource platforms within the wider teams
  • Managing key stakeholder relationships and acting as trusted advisor on resourcing, sharing best practice and advice on team capacity


  • Ability to strategically prioritise – identifying and planning resource needs across a wide range of projects to ensure they are set up for success
  • Excellent problem-solving skills and agility in the face of challenge
  • Confidence in acting autonomously and also a great team player, building positive relationships all around
  • Relationship management skills. Strong emotional intelligence and inter-personal skills; able to build consensus
  • Thinking ahead and seeing the bigger picture. Strong character that is comfortable enforcing scheduling controls and setting realistic expectations with stakeholders
  • Open-minded and committed to learning a new resourcing system, then encouraging its adoption across the business. Inherent curiosity about key practice areas across an agency and their skill sets; able to match talent to the right opportunity
  • Strong communications skills: demonstrated ability to communicate clearly with project stakeholders, addressing concerns and presenting mutually beneficial solutions


  • Prior experience in a relevant position within either a public affairs consultancy or inhouse, communications agency or European Institutions is desirable
  • Planning resource for multiple teams in an agency, or in house department setting
  • Experience in operations and resource management within communications, or marketing agency with strong project management, planning and workflow management experience
  • Managing budgets, forecasts and cost reports
  • Communicating and managing multiple stakeholders at various levels



About us:

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are committed to creating a culture where we embrace our differences in ideas and identities. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. 

Learn more about what we do and our commitment to inclusion.  

The benefits of joining ICF:

Our people at ICF are our most important asset, so we invest in them from the moment they arrive. When you join our team, you’ll have access to a vast array of benefits to help you live your life well.


We offer a hybrid working policy, which will provide you with the flexibility to collaborate in the office, as well as in the comfort of your own home, ensuring you are able to successfully deliver the requirements of your role.


To support you, our employee wellbeing hub is designed to provide highly personalised support across a comprehensive range of wellbeing issues, such as mind, body, finances, community, career programs and HR support.


We enjoy celebrating success, which is why we have a competitive recognition program called ‘You Matter’, which awards points as a ‘thank you’ for your work achievements. These can be spent on a large variety of high-quality items, as well as online or high-street vouchers, all with zero tax payable by the employee.


ICF also offers a range of competitive benefits, which include:

  • Single Private Medical Insurance cover with no restrictions on existing conditions.
  • Dental insurance and an online GP service.
  • 25 days annual leave, plus UK bank holidays (annual leave increases with years of service).
  • Pension scheme with 5% of salary employer contribution
  • Life assurance paying 4x annual salary and Group Income Protection paying 66% of salary for up to 5 years if you are off work on long-term sick.
  • Enhanced parental leave policies, enhanced maternity, paternity, adoption, and shared parental pay.

Leeds - Carlton Mills (GB77)


Who is ICF?

A global consulting services company with approximately 8,000 people across 75+ countries, but we are not your typical consultants.

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Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.