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Durham, North Carolina, United States of America
JOB #R2102410

Relocation Coordinator

ICF’s Disaster Management Division is growing and currently seeking a Relocation Coordinator to support the North Carolina Office of Recovery and Resiliency (NCORR) Disaster Recovery programs to promote housing recovery using U.S. Department of Housing and Urban Development Community Development Block Grant – Disaster Recovery (CDBG-DR) and Community Development Block Grant - Mitigation (CDBG-MIT) funds.

In this role you will support ICF in the implementation of housing recovery programs involving temporary or permanent displacement of tenants from storm-damaged housing.

The ideal candidate will be self-motivated, detail-oriented, and able to quickly adapt to meet ambitious timelines and changing requirements.

Key Responsibilities:
•    Provide assistance to tenants affected as required under the Uniform Relocation Assistance and Real Properties Acquisition Policies Act of 1970 (URA).
•    Master policies and procedures governing relocation in federally-funded recovery programs.
•    Engage in intake, eligibility determination, relocation advisory services and technical assistance, and file closing for housing recovery cases involving tenants.
•    Gather, scan, and store required program eligibility and other required information in electronic databases and case management systems, and ensure required tenant notices are provided to tenants and documented in program files.
•    Provide advisory services, identify comparable housing units, negotiate and oversee lease payments to landlords, and calculate assistance payments required by the URA.
•    Advise tenants on how to navigate their housing options
•    Conduct housing inspections and make determinations of acceptable housing standards
•    Prepare letters to applicants and landlords, as well as other required program documents
•    Communicate with applicants by phone, email, and in-person to communicate program requirements and case status
•    Ensure all hard copy and automated files are updated and maintained in strict accordance with established policies and procedures
•    Interact with case managers to coordinate URA benefits in conjunction with other program assistance.•    Provide tracking and reporting information on URA program activity.

Basic Qualifications:•    Fully bilingual (Spanish and English)

•   High School Diploma
•    2+ years in a supervisory or management role 
•    2+ years of experience in case management, relocation, program management, disaster recovery/emergency management and/or implementing complex housing programs.
•    Strong proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel)
•    Familiar with cloud-based collaboration tools (e.g., Smartsheet, google docs, SharePoint, etc.) 
•    Excellent understanding of and/or ability to interpret residential lease terms, rental history, housing inspections and other program-related documents•    Ability to travel locally

Preferred Skills/Experience:
•    Accounting or financial proficiency – calculation of rents, utility bills, 
•    Bachelor's degree; relevant experience may substitute
•    Familiarity with URA requirements.
•    Experience in URA program administration, facilitating client application to public benefit programs•    Experience in disaster recovery and/or housing support services or programs

Professional Skills:
•    Exceptional ability to articulate details in a manner understandable to variety of individuals in person and over the phone
•    Excellent and professional verbal and written communication skills 
•    Team player with the ability to work in a fast-paced environment and be flexible to handle multiple, changing priorities•    Skilled in multi-tasking, organizing and prioritizing work in a fast-paced environment

These jobs are Section 3 eligible job opportunities. We encourage applications from individuals that are low income and/or living in Public Housing.  


Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit to find your next career. ICF—together for tomorrow.

ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity). For more information, please read our EEO & AA policy.

Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

N Carolina Client Office (NC88)

Who is ICF?

A global consulting services company with +7,000 people across +70 countries, but we are not your typical consultants.

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Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.