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ICF is seeking a Receptionist / Facilities Specialist to join our growing team. In this role you will answer and direct telephone calls from a web-based phone system; screen, greet and direct walk-in traffic; monitor visitors via building security-cam and inter-com system; perform miscellaneous clerical duties under general supervision of the Facilities manager; maintain visitor access badges; maintain meeting rooms; print daily welcome sign; manage front end reception area, and maintain a high level of professionalism at all times. May include participation in building’s emergency evacuation planning and support efforts.
Under general supervision, perform a variety of detailed, moderately complex support duties in all functional areas of the Facilities department. This includes Mail Services, Reception, and Facilities support. The expectation is that the employee be able to function in all areas.
MAIN RESPONSIBILITIES AND TASKS
Core Reception Tasks
Monitor attendant console on the web-based telephone system; answer and direct incoming calls to appropriate people (currently using Skype software)
Guest management support. If door is locked, answer suite doorbell via security-cam, release door for guests. Greet guests, determine nature of visit and notify appropriate person
Assist with any special mailings, and direct all package/courier deliveries to the mailroom
Create, print and post daily welcome sign to include conference room schedules
Direct incoming vendors/building maintenance to appropriate Facilities personnel or escort them if assigned the task
Provide clerical support as needed
Assist with monitoring Facilities/Office Services shared Outlook inbox and the processing of incoming faxes
Maintain neat appearance of the reception area
Responsible for reception/front-end procedures (i.e. opening and closing)
Performs backup for branch offices call processing and overflow
Provide support for all mail room functions including USPS, FedEx, UPS, courier services/shipping, and receiving.
Distribute mail to staff, route internal mail, and provide general information regarding mail services.
Assist with access card requests (photos for ICF IDs, etc.)
Provide general support to staff for Facilities requests including catering setup, meeting support, ordering business supplies, guest reservation system support, and other miscellaneous duties as required.
Assist with office equipment maintenance (refrigerator filter changes, coffee equipment cleaning, etc.)
Assist with new hires and termed staff including computer setup at workstations and removing computer equipment.
Skills & Equipment Knowledge
Experience answering phones in an office environment
Basic computer skills
Basic printer skills
Basic hand tool skills (hammer, drill, etc.)
Must be able to lift up to 50 lbs. and reach up to 72” with a step stool. Position requires stooping, bending, reaching, pushing loaded carts, working in loud environments, and sitting for extended periods while working at a computer workstation.
Technical Skills Required
Advanced proficiency in most current version of Microsoft Office suite; Word, Excel, Outlook
Experience with M365 suite preferred (SharePoint, Planner, Teams)
Attributes & Accountabilities
A proactive approach with a positive attitude
The ability to be flexible
The ability to be self sufficient, a problem solver, and results oriented
Excellent organizational skills, time management, and prioritization abilities
Respect and consideration to management, co-workers and all other internal and external parties
The ability to work under pressure
The ability to work independently as well as being a dedicated team player
Working at ICF
Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.
We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.
COVID-19 Policy: New or prospective U.S. employees must provide proof of complete vaccination on the date of their commencement of employment. If selected for employment, you will provide proof of your full vaccination status, defined as vaccinated two weeks after receiving the requisite number of doses of a COVID-19 vaccine approved or authorized for emergency use by the FDA.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email firstname.lastname@example.org and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law and Pay Transparency Statement.
Sacramento, CA (CA82)