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Sacramento, California, United States of America
JOB #R2103014


ICF is seeking a Receptionist / Facilities Specialist to join our growing team. In this role you will answer and direct telephone calls from a web-based phone system; screen, greet and direct walk-in traffic; monitor visitors via building security-cam and inter-com system; perform miscellaneous clerical duties under general supervision of the Facilities manager; maintain visitor access badges; maintain meeting rooms; print daily welcome sign; manage front end reception area, and maintain a high level of professionalism at all times. May include participation in building’s emergency evacuation planning and support efforts.

Under general supervision, perform a variety of detailed, moderately complex support duties in all functional areas of the Facilities department. This includes Mail Services, Reception, and Facilities support. The expectation is that the employee be able to function in all areas.


Core Reception Tasks

  • Monitor attendant console on the web-based telephone system; answer and direct incoming calls to appropriate people (currently using Skype software)

  • Guest management support. If door is locked, answer suite doorbell via security-cam, release door for guests. Greet guests, determine nature of visit and notify appropriate person

  • Assist with any special mailings, and direct all package/courier deliveries to the mailroom

  • Create, print and post daily welcome sign to include conference room schedules

  • Direct incoming vendors/building maintenance to appropriate Facilities personnel or escort them if assigned the task

  • Provide clerical support as needed

  • Assist with monitoring Facilities/Office Services shared Outlook inbox and the processing of incoming faxes

  • Maintain neat appearance of the reception area

  • Responsible for reception/front-end procedures (i.e. opening and closing)

  • Performs backup for branch offices call processing and overflow

Mail Services

  • Provide support for all mail room functions including USPS, FedEx, UPS, courier services/shipping, and receiving.

  • Distribute mail to staff, route internal mail, and provide general information regarding mail services.

  • Assist with access card requests (photos for ICF IDs, etc.)


  • Provide general support to staff for Facilities requests including catering setup, meeting support, ordering business supplies, guest reservation system support, and other miscellaneous duties as required.

  • Assist with office equipment maintenance (refrigerator filter changes, coffee equipment cleaning, etc.)

  • Assist with new hires and termed staff including computer setup at workstations and removing computer equipment.

Skills & Equipment Knowledge

  • Experience answering phones in an office environment

  • Basic computer skills

  • Basic printer skills

  • Basic hand tool skills (hammer, drill, etc.)

  • Must be able to lift up to 50 lbs. and reach up to 72” with a step stool. Position requires stooping, bending, reaching, pushing loaded carts, working in loud environments, and sitting for extended periods while working at a computer workstation.

Technical Skills Required

  • Advanced proficiency in most current version of Microsoft Office suite; Word, Excel, Outlook

  • Experience with M365 suite preferred (SharePoint, Planner, Teams)

Attributes & Accountabilities

  • A proactive approach with a positive attitude

  • The ability to be flexible

  • The ability to be self sufficient, a problem solver, and results oriented

  • Excellent organizational skills, time management, and prioritization abilities

  • Respect and consideration to management, co-workers and all other internal and external parties

  • The ability to work under pressure

  • The ability to work independently as well as being a dedicated team player



Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

COVID-19 Policy: New or prospective U.S. employees must provide proof of complete vaccination on the date of their commencement of employment. If selected for employment, you will provide proof of your full vaccination status, defined as vaccinated two weeks after receiving the requisite number of doses of a COVID-19 vaccine approved or authorized for emergency use by the FDA.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

Sacramento, CA (CA82)

Office Services

Who is ICF?

A global consulting services company with +7,000 people across +70 countries, but we are not your typical consultants.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.