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Madison, Wisconsin, United States of America
JOB #R1904353

Senior Business Analyst

Senior Business Analyst

Job Description:

ICF is seeking a Senior Business Analyst to work within a dynamic and highly innovative team environment in our Innovation & Customer Engagement Group. This role supports the Focus on Energy Program, a project that helps residents and business of Wisconsin reduce energy waste. This is an opportunity to make an impact on your community by empowering others to make smart energy decisions with enduring economic benefits. This position requires management consulting perspective and experience with managing IT tasks and small projects within the Energy Efficiency space, including project oversight, client management, and team management.  The Senior Business Analyst will support tasks within the software development cycle and be responsible for system data together with the business intelligence it provides. This position will be located in Madison, Wisconsin and may require occasional travel for client/internal meetings.

Key Responsibilities:

  • Oversee project delivery on small sized IT projects for energy efficiency sector, including partnering with ICF subject matter experts on project execution
  • Support all aspects of the software development cycle including requirements, design, testing, and delivery of energy efficiency tracking and reporting tools
  • Work with stakeholders of IT systems to define the system requirements and design approach
  • Develop an understanding of the client processes and procedures and assist with making improvements relative to technology 
  • Work with an internal team of senior technologists and to deliver solutions for clients
  • Track scope and changes throughout implementation, keeping stakeholders notified of anticipated completion dates
  • Support users through training, as well as provide one-on-one technical assistance

Basic Qualifications: 

  • BA/BS in a related field
  • 6+ years of experience
  • Demonstrated consulting experience
  • Ability to provide direction to project teams to successfully execute project tasks, controlling scope, budget and schedule
  • Experience in the development of standard system documentation, testing software, tracking issues and working with developers to ensure that requirements are being met

Preferred Skills/Experience:

  • Experience/Exposure in the utility, energy, and/or energy efficiency sectors is a plus
  • Strong customer service focus, project planning, and organizational skills
  • Ability to balance and prioritize multiple projects to meet goals, deliverables, and deadlines
  • Ability to work collaboratively and cohesively in a team environment
  • Comprehensive knowledge and experience in MS Office products, such as Excel, Visio, and Poweroint
  • Strong organizational skills  and customer service focus a plus
  • Experience with issue tracking and project management tools such as JIRA, Sharepoint or MS Project
  • Solid requirements gathering and facilitation experience
  • Experience in the development of standard documentation – requirements specifications, use cases, design specifications, test plans and test scripts and other supporting system documentation
  • Experience with testing software, tracking issues and working with developers to ensure that requirements are being met
  • Ability to coordinate diverse program stakeholders
  • Ability to work collaboratively and cohesively in a team environment

Professional Skills:

  • Excellent verbal, interpersonal and written communication skills
  • Strong analytical, problem-solving and decision making capabilities
  • Team player with the ability to work in a fast-paced environment
  • Resourceful and self-motivated
  • Sound business ethics, including the protection of proprietary and confidential information
  • Ability to work with all levels of internal staff, as well as outside clients and vendors
  • Superior interpersonal skills including courtesy, professionalism, and a cooperative attitude


Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit to find your next career. ICF—together for tomorrow.

ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity)

Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.comand we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

Madison, WI (WI01)

Business Systems

Who is ICF?

A consulting services company of over 5,000 experts across 67 countries, but not your typical consultants

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