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Quality Assurance Specialist - Translation
ICF International seeks a Quality Assurance (QA) Specialist – Translation to work on a national technical assistance project. The goal of the project is to support and enable legal representation to eligible arriving Afghans across the country and to expand the legal community’s skills and capacity to provide immigration legal support. The QA Specialist use his/her expertise to develop and implement an effective process for quality assurance and oversight of translation products. FT hours guaranteed through September.
The successful candidate has translation experience, effective communication skills, and is a certified translator in Dari and Pashto languages. The QA Specialist will work closely with and under the oversight of the Consultant Coordinator to execute contract deliverables and services.
Develops and implements quality assurance review processes and procedures for translated products.
Leads quality assurance review of translated materials to ensure delivery of accurate and high-quality final products.
Reviews translated products with a cultural competency lens to ensure appropriateness and accessibility for the target audience of Eligible Afghan Arrivals (EAAs).
Provides oversight of, and liaise directly with, on-call and contracted translators, and interpreters.
Supports the Consultant Coordinator in receiving and reviewing requests for translation.
Gather feedback from both consultants and requestor during and at the conclusion of the engagement.
Use data and feedback to continuously inform and improve provision of consultant services
Follow up on any performance issues with consultant and/or contracted translators.
Contribute to regular project reporting and support for activities related to the project’s evaluation, including data collection and continuous quality improvement efforts.
Certified translator in Dari and Pashto languages.
3 to 5 years professional work experience with at least 2 years of experience in translation services.
Fluency in Afghan culture, customs, and norms.
Excellent communication and customer service skills
Experience with stakeholder engagement.
Must be able to obtain a Tier 2 security clearance.
Must have resided in the U.S. or U.S. territories for 3 of the last 5 years (for non-US Citizens)
Bachelor’s degree or higher in relevant field.
Supervisory and managerial experience.
Experience in a quality assurance role and providing oversight of translation services.
Working knowledge of the refugee, immigrant, and asylee challenges.
Experience working for a refugee program
Solid team builder and team player with proven ability to manage competing priorities, perspectives and stakeholder needs.
Exceptional quality assurance skills, with a focus on translation services.
Strong analytical, problem-solving, and decision-making capabilities.
Ability to multi-task and maintain high-quality results in a fast-paced environment.
Excellent verbal, interpersonal and written communication skills.
Demonstrated outstanding level of professionalism in providing administrative support, including ability to exercise good judgment, discretion, tact and diplomacy.
Proficient with MS office applications (i.e. Word, Excel, and PowerPoint).
Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are committed to creating a culture where we embrace our differences in ideas and identities. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. Learn more about what we dohttps://www.icf.com/ and our commitment to inclusionhttps://www.icf.com/company/about/diversity-inclusion.
We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email email@example.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: Know Your Rights and Pay Transparency Statement.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is:
$56,467.00 - $95,993.00
Nationwide Remote Office (US99)