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Richmond, Virginia, United States of America
JOB #R2105135

Quality Analyst (Remote)

ICF is currently seeking a Quality Analyst (remote) that will be aligned with our Service Delivery Team supporting program delivery in our Public Sector Group. You will be responsible for implementing quality practices into service delivery along with day to day administrative, operational, and programmatic activities to ensure quality related processes are followed and delivery standards are met.  Along the way you will learn ICF’s internal business processes and technologies.  This is a growth opportunity ideal for candidates seeking new challenges implementing tools, technologies, and process in a changing environment - a high degree of comfortability multi-tasking and managing multiple projects should be in your DNA.  As a member of the team for example, you might participate in program transition and start up activities, establish and monitor quality efforts and collect and analyze performance metrics one day and conduct a performance audit another day. You will interact with internal leaders as well as other corporate teams frequently. In this role you are invited to analyze data and help solve complex problems while also working independently on daily work activities.  We want leaders that can make decisions that impact our work and the work of others.

Responsibilities include:

  • Establishing and sustaining the processes and procedures to ensure that project artifacts conform to defined contractual requirements.

  • Early-stage engagement with new programs to implement processes  focused on PMBOK, Agile, CMMI, and ISO 9000: 2015 standards.  

  • Internal audit process, schedule, and execution - performing technical and compliance assessments to assure remediation activities are complete and meet guidance and process requirements.

  • Leading QMS efforts for multiple Divisions within the Public Sector, accountable not only for the operationalization of our QMS, but also hands-on execution.

  • Initiating early cross functional engagement initiatives to ensure quality is built into delivery standards and processes.

Basic Qualifications:

  • Bachelor’s Degree

  • 2 plus years of industry experience in quality management systems, process management and improvement.

    • A passion for technology and deep understanding of PMBOK, CMMI, Agile, and ISO practices and standards.

    • Problem-solving skills to find multiple viable solutions to challenges.

    • Computer skills to use various programs needed for analysis.

    • Analytical skills to process large amounts of data.

    • Critical thinking to determine what data and information is useful for the specific task.

Preferred Skills:

  • Work with a sense of urgency.

  • Confidence to make recommendations based on analysis and data.

  • Are known for being analytical, looking at things from all angles.

  • Are resourceful and intellectually curious.

  • Enjoy working in teams.

  • Have the ability to communicate complex ideas effectively – both verbally and in writing.

  • Capacity to contribute to a high-performing, motivated workgroup by applying interpersonal and collaboration skills to achieve goals.

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

COVID-19 Policy: New or prospective U.S. employees must provide proof of complete vaccination on the date of their commencement of employment. If selected for employment, you will provide proof of your full vaccination status, defined as vaccinated two weeks after receiving the requisite number of doses of a COVID-19 vaccine approved or authorized for emergency use by the FDA.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

Virginia Remote Office (VA99)

Quality Assurance

Who is ICF?

A global consulting services company with +7,000 people across +70 countries, but we are not your typical consultants.

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Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.