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Reston, Virginia, United States of America
JOB #R2301844

Project Operations Specialist - Victim Services

ICF is a mission-driven company filled with people who care deeply about improving the lives of others and making the world a better place. Our core values include Embracing Difference; we seek candidates who are passionate about building a culture that encourages, embraces, and hires dimensions of differenceDiversity & Inclusion, is simply who we are and what we do.


ICF seeks individuals with interest in working on projects related to victim services, criminal justice, and community development. The Project Operations Specialist will provide project operations support, including quality customer service via the call center, perform a range of administrative and logistical tasks, and support teams in providing quality work to our clients at the Department of Justice and  Health and Human Services, among others in support of victim service providers and lived experience experts across the country. This position is located in Reston, VA.

Key Responsibilities:

  • Supporting client Call Centers to include monitoring, responding to, and triaging incoming calls from the field (this includes phone, e-mail, and online chat requests)
  • Drafting and processing subcontracting agreements and invoices
  • Reviewing and tracking consultant applications, assignments, agreements, and payments across the contract
  • Data collection and data entry for project reports and tracking systems
  • Assisting with project quality control through activities such as proofing, records keeping, and ensuring compliance with project SOPs
  • Supporting webinars and virtual meeting delivery
  • Performing other related duties as assigned 

The work will require collaboration with a variety of client and project points of contact. The candidate must be organized and capable of managing time effectively, plan and carry out concurrent activities, and must display decisiveness, diplomacy and sound judgment in addressing callers needs on call center. The candidate must be able to multi-task, and display sensitivity to the confidential nature of federal client work and of the communications between ICF and clients.

Basic Qualifications:

  • Bachelor's degree from an accredited institution or 5 years equivalent experience in operational support.

Additional Skills:

  • Ability to create and manage timelines, and collaborate with other teams to complete a project deliverable
  • Proficiency with MS Office Applications: Word, PowerPoint, Outlook, Excel
  • Strong proofreading skills with careful attention to detail
  • Strong writing and notetaking skills, and in compiling meeting notes

Preferred Skills:

  • Knowledge of the general nature of the criminal justice, victim services, and victims’ rights field 
  • Experience providing customer service and answering phones

Professional Skills:

  • Ability to communicate well, both orally and in writing, demonstrated highly professional demeanor
  • Excellent verbal and interpersonal skills 
  • Ability to work with various levels of internal staff, as well as clients, grantees, and vendors as needed 
  • Ability to work autonomously and multi-task in a fast-paced environment
  • Ability to create and manage timelines and collaborate with the team to complete a project deliverable



Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are committed to creating a culture where we embrace our differences in ideas and identities. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. Learn more about what we do and our commitment to inclusion

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  Know Your Rights and  Pay Transparency Statement.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is:

$43,967.00 - $74,744.00

Reston, VA (VA30)

Victim Services

Who is ICF?

A global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants.

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