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Reston, Virginia, United States of America
JOB #R2204768

Program Manager Customer Insights and Behavioral Science- Remote

Program Manager Customer Insights and Behavioral Science 

Ready to make a difference? 

ICF is looking for a Program Manager , Customer Insights and Behavioral Science to lead the development, improvement, and implementation of behavioral initiatives within the Energy Environment and Infrastructure (EEI) Group (a $400M+ business). The EEI Group is a diverse operating group that partners with utilities, federal agencies, state and local governments, and commercial clients to help tackle their most pressing challenges, including climate adaptation and resiliency, electric vehicle readiness, environmental and regulatory compliance, and energy efficiency.  Key to addressing these challenges is an understanding of consumer behavior, attitudes, decision making and influences.  

The Program Manager, Customer Insights and Behavioral Science will manage, lead, and contribute to research teams to apply behavioral economics and social psychology insights in the design, development, and implementation of a range of energy programs and research studies. Other responsibilities will include the design management, and implementation of customer research studies using qualitative and quantitative methods, the development of experimental designs, oversight of and sometimes performance of data analytics, market research, and other efforts to improve program performance. These efforts are focused on generating new insights that have significant impact on issues such as decarbonization, energy efficiency, beneficial electrification, and environmental justice. 

This position reports directly to the Director of Customer Insights and Behavioral Science and can be located remotely or in one of ICF’s 58 North American offices. 

The selected candidate will have a proven background in behavioral economics and/or social psychology, preferably with experience in quantitative and qualitative research, conjoint analysis, and experimental design. Ideally, this will include experience with energy-using technologies and/or work with energy utilities. 

Why you will love working here: 

  • Quality of life: Flexible workplace arrangements, work-life balance 

  • Investment of the community: Donation matching, volunteer opportunities 

  • Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan 

  • And many, many more (Ask your recruiter for more details!) 

What you will be doing: 

  • Oversee the conceptualization, design, and delivery of client projects to apply behavioral economics and social science to their challenges 

  • Oversee the development of intellectual property and market presence for relevant behavioral science service offerings, including maintaining a highly visible presence at conferences and events 

  • Be responsible for business development (in coordination with regional and corporate leadership and other EEI staff) 

  • Develop deep client relationships and discover additional opportunities with new and existing clients 

  • Be expected to travel as needed to support client engagements (up to 25%). 

What we need you to have (minimum qualifications): 

  • Bachelor's Degree in Behavioral Economics, Social Psychology, Behavioral Sciences, or a related field +6 years of relevant experience. 

  • 1+ years of experience conducting lab and/or field experiments 

  • 2 + years of experience working with and analyzing various types of data 

What we would like you to have: 

  • Master's Degree in Behavioral Economics, Social Psychology, Behavioral Sciences, or related field 

  • Experience in energy or energy related products and services, or working with utilities 

  • Ability to clearly articulate and translate complex ideas to audiences of various backgrounds 

  • Demonstrated strategic and analytical thinking 

  • Clear and concise oral and written communication skills 

  • Strong interpersonal and consulting skills 

  • Experience conducting behavioral science research 

  • Experience managing and leading complex interdisciplinary teams 

  • Business development experience in a consulting environment 

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

Pay Range - There are multiple factors that are considered in determining final salary for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The salary range for Colorado is -

$66,658.00-$113,319.00

Nationwide Remote Office (US99)

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Market Research

Who is ICF?

A global consulting services company with approximately 8,000 people across 75+ countries, but we are not your typical consultants.
LEARN MORE ABOUT ICF

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Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.