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Virginia, United States of America (Remote)
JOB #R2104250

Program Area Manager (CQI/Adoption) - Remote)

ICF is seeking a Program Area Manager (PAM) who will be responsible for leading and managing technical assistance support to child welfare agencies on behalf of the Children’s Bureau (CB) in the areas of Continuous Quality Improvement (CQI) and Adoption/Diligent Recruitment. The successful candidate will have broad knowledge of the public child welfare service continuum and of child welfare policy and practice issues in the areas of CQI and Adoption/Diligent Recruitment, as well as collaboration and project management skills.

This role is home based with up to 10% travel once COVID restrictions are lifted.

Key Responsibilities:

Responsibilities include:

  • Establish and lead a “shoulder-to-shoulder” working relationship with CB staff

  • Communicate with CB program leads about Center for States (Center) services to help achieve the CB priorities

  • Develop relationships with other partners providing services to child welfare agencies

  • Provide leadership in Center Meetings to represent field needs and CB priorities in the areas of CQI and Adoption/Diligent Recruitment

  • Collaborate as part of a Center team to ensure that the expertise, skills, and relationships of Center consultants and staff are leveraged to provide effective services to meet outcomes for children and families. Work in close collaboration with national expert consultants in the areas of CQI and Adoption/Diligent Recruitment

  • Provide or identify expertise in CQI and Adoption/Diligent Recruitment to develop products, events, and services that help child welfare agencies improve outcomes

  • Help develop, inform and coordinate events and conferences for the child welfare field

  • Gather, curate and synthesize information about CQI and Adoption/Diligent Recruitment and share with other Center staff, CB or the field in written or verbal form

  • Maintain expert knowledge about CQI and Adoption/Diligent Recruitment practice areas

  • Contribute to regular Center reporting and support all activities related to the Center’s evaluation including data collection and continuous quality improvement efforts


Basic Qualifications

  • Bachelor’s degree in social work, public administration, or related field.

  • 8-10 years professional work experience with at least 7+ years of experience training, quality assurance or improvement or technical assistance provision in a human services field, preferably in child welfare.

  • Demonstrated project management experience, including stakeholder relationship management, development of project timelines and benchmarks, and providing guidance and direction to staff in projects and other Center work...

  • Working knowledge of child welfare systems and federal laws that apply to Child Welfare such as the Adoption and Safe Families Act (ASFA) and the Family First Prevention and Services Act (FFPSA).

  • Direct experience with CQI processes and data-driven decision making.

  • Working knowledge of the following:

    • Change management or implementation processes

    • Child and Family Services Plans(CFSPs)/Annual Progress and Services Reports (APSRs)

    • Child and Family Services Reviews (CFSRs)

Preferred Qualifications:

  • Master’s degree in social work, public administration, or related field.

  • Experience with the CFSP/APSR process

  • Experience with the CFSR process as a CFSR manager, case reviewer, quality assurance reviewer and/or experience with Program Improvement Plan (PIP) development and monitoring for a CFSR

  • Experience in a state child welfare system in a lead adoption role.

  • Experience in Diligent Recruitment.

  • Experience implementing a broad scale project in a public service system

  • Project Management Professional or similar certification

  • Experience supporting/facilitating Peer Groups/Communities of Practice

  • Experience with training, curriculum development, and facilitation

Professional Skills:

  • Solid team builder and team player with proven ability to manage competing priorities, perspectives and stakeholder needs.

  • Ability and willingness to apply a racial equity framework to all areas of work

  • Strong analytical, problem-solving, and decision-making capabilities.

  • Strong stakeholder management skills

  • Ability to multi-task and maintain high-quality results in a fast-paced environment.

  • Excellent verbal, interpersonal and written communication skills.

  • Demonstrated, outstanding level of professionalism including ability to exercise good judgment, discretion, tact and diplomacy.

  • Proficient with MS office applications (i.e. Word, Excel, and PowerPoint).

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit to find your next career. ICF—together for tomorrow.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

COVID-19 Policy: New or prospective U.S. employees must provide proof of complete vaccination on the date of their commencement of employment. If selected for employment, you will provide proof of your full vaccination status, defined as vaccinated two weeks after receiving the requisite number of doses of a COVID-19 vaccine approved or authorized for emergency use by the FDA.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

Virginia Remote Office (VA99)

Who is ICF?

A global consulting services company with +7,000 people across +70 countries, but we are not your typical consultants.

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Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.