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Principal ServiceNow ITOM Developer - Remote
*We are open to supporting 100% remote work anywhere within the US. *
ICF’s IT Modernization division is a rapidly growing, entrepreneurial, technology driven department, seeking an experienced Principal ServiceNow ITOM Developer with a strong background in Service Mapping, Software Asset Management, Event Management, Cloud Orchestration, and Operational Intelligence to join an established ServiceNow implementation team.
At ICF, our ServiceNow Developers help support the mission, business, service, and operational needs of our customers. ICF’s ServiceNow Developers work on a wide variety of different programs support diverse customer mission areas. We build solutions that support citizen services - such as systems that help detect fraud, waste, and abuse across federal programs, systems that help facilitate wireless spectrum auctions, and systems that support citizen engagement with regulatory and rulemaking processes - all using the ServiceNow platform. We also support new and novel employee services across our portfolio - such as improving employee's access to Human Resources business functions, our customers business management and stakeholder engagement capabilities, as well as core service and operations management needs of business stakeholders.
5+ years experience developing on the ServiceNow platform
Understanding of network OSI layers, protocols and ports, network topologies, types and technologies
Understanding web service connections and packet delivery protocols including HTTP, TCP, JDBC, ODBC, SNMP, SOAP, and REST
Understanding of concepts and characteristics of routing and switching (routers, switches, firewalls, NAT, load balancing)
Ability to script, parse and interpret files/scripts using XML, JSON, RegEx, delimiters
Ability to discuss credentials, credential access, troubleshoot permission issues, discuss and troubleshoot network connectivity with network engineers
Knowledge of Web and Application Servers, Load Balancers, Databases, and Virtualization (WebSphere, MQ, IIS, Apache, VMware)
Candidates should be experienced in some or all of the following ITOM applications: Service Mapping, Event Management, SAM, Cloud Orchestration, Operational Intelligence and Orchestration.
ServiceNow Certified System Administrator (CSA) required
Excellent communication skills
US Citizen or Green Card Holder required due to federal contract requirements
Must be able to obtain Public Trust clearance.
ITOM developer experience in some or all ITOM application areas (Service Mapping, SAM, Event Management, Cloud Orchestration, Operational Intelligence, Orchestration)
Intermediate Windows and Unix administration skills including OS PowerShell and Bash scripting and config file interpretation / parsing
ServiceNow Certified Implementation Specialist (CIS) in any ITOM applications strongly desired
Integration experience (SOAP,REST, and JSON as well as JDBC and file imports)
Experience supporting implementation efforts using the Agile/Scrum methodology
Administration of a ServiceNow instance including the management of users, groups, and roles, , ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items Orchestration and Discovery experience a plus
ServiceNow Certified Implementation Specialist in some or all ITOM application areas preferred
ServiceNow Certified Developer Certification is a plus
Working at ICF
Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF—together for tomorrow.
We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.
COVID-19 Policy: New or prospective U.S. employees must provide proof of complete vaccination on the date of their commencement of employment. If selected for employment, you will provide proof of your full vaccination status, defined as vaccinated two weeks after receiving the requisite number of doses of a COVID-19 vaccine approved or authorized for emergency use by the FDA.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email firstname.lastname@example.org and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law and Pay Transparency Statement.
DC Remote Office (DC99)