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Principal ServiceNow ITBM Developer (Remote)
*We are open to supporting 100% remote work anywhere within the US.*
ICF’s IT modernization division of ICF is seeking a Principal Management.
At ICF, our ServiceNow Developers help support the mission, business, service, and operational needs of our customers. ICF’s ServiceNow Developers work on a wide variety of different programs that support diverse customer mission areas. We build solutions that support citizen services - such as systems that help detect fraud, waste, and abuse across federal programs, systems that help facilitate wireless spectrum auctions, and systems that support citizen engagement with regulatory and rulemaking processes - all using the ServiceNow platform. We also support new and novel employee services across our portfolio - such as improving employee's access to Human Resources business functions, our customer's business management, and stakeholder engagement capabilities, as well as core service and operations management needs of business stakeholders.
Instructing, directing, and checking the work of other technical team members.
5+ years of IT application system experience in technology solution delivery.
Experience with platform customization in relevant delivery platforms
Experience should include scripting, integrations, platform configuration, design, Service Portal customization, and deployment.
Experience developing and customizing core ITBM applications such as Ideation, Demand, PPM, Resource Management
ServiceNow Certified Implementation Specialist and Systems Administration Certified
Experience implementing systems using the Agile/Scrum methodology
Excellent communication skills.
US Citizenship required (required by the federal government for this position)
Must be able to obtain Public Trust security clearance.
Administration of a ServiceNow instance including the management of users, groups, and roles, CMS Development, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items Orchestration and Discovery experience a plus.
ServiceNow Developer Certification is strongly preferred.
Working at ICF
Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF—together for tomorrow.
ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity). For more information, please read our EEO & AA policy.
Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email firstname.lastname@example.org and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law and Pay Transparency Statement.
Virginia Remote Office (VA99)