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Principal ServiceNow Developer (Remote)
*Please note that this position is open to support 100% remote work*
ICF is seeking an experienced Principal ServiceNow (SNOW) Developer to be part of an established team supporting cloud platform solutions and management to our federal client.
The Tailored Platform Services Support (TPSS) team supports cloud platform systems that are critical to the success of the Federal Communications Commission (FCC) mission. The TPSS program provides the contractor support for both Operations and Maintenance (O&M) activities and Development and Modernization (DM&E) efforts.
This work is to provide development support on the O&M team and includes but is not limited to the following tasks:
Perform day-to-day support and maintenance, work with the functional team to develop solutions in ServiceNow, and coordinate support and development efforts within the admin team.
General support, administration, and maintenance of the ServiceNow platform and associated application.
Work closely with ServiceNow functional team to build requested items and tasks using workflows to manage processes from the customer to the fulfillment teams.
Work closely with ServiceNow functional team, configure and improve core and custom applications.
Work directly with end-users to resolve support issues within ServiceNow
Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs including advanced scripting of each.
Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow
Load, manipulate, and maintain data between Service-now and other systems
Create ServiceNow reports and dashboards
Ensure overall systems availability via good design/best practices, thorough testing, promotion discipline, and responsiveness in root cause analysis.
Interact with platform customers and translate their business requirements into actionable development tasks.
Reliably estimate relative work effort for various requests for self/team to enable prioritization.
When needed, serve as key ServiceNow application developer responsible for implementing using best practices as pertains to workflows, integration, configuration, customization, orchestration, access controls, etc.
Formulates and defines system scope and objectives.
Prepares detailed specifications for programs.
Responsible for program design, coding, testing, debugging, and documentation.
Technical knowledge and responsibility of all phases of applications systems analysis and programming.
Understand the business or function for which the application is designed.
Instructing, directing, and checking the work of other technical team members.
Full Stack Developer Engineer who can handle all the work of databases, servers, systems engineering, and clients. responsible for front and back-end web development.
ServiceNow Experience should include scripting, platform configuration, design, and deployment.
Candidates should possess the skill to develop on the ServiceNow platform including the customization of the core applications such as Incident, Problem, Change, and Service Catalog.
Custom application development on the ServiceNow platform including Custom UI Pages and content in the CMS.
ServiceNow Certified Systems Administration (CSA) certification
Certified Implementation Specialist certification in one of the OOTB ServiceNow modules (ITSM, ITBM, ITOM, etc.)
A minimum of (5) years experience implementing systems using the Agile/Scrum methodology
A minimum of (3) years experience developing on the ServiceNow platform:
Administration of a ServiceNow instance including the management of users, groups, and roles, CMS Development, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items
Developing APIs via script includes, a competency of client and server APIs beyond just Glide record (i.e. Ajax, date/time, various utilities on developer portal, etc.), Service Portal work leveraging Angular, mobile, integration hub, etc.
Building custom application development including Custom Service Portal widget creation.
Modernizing legacy applications using ServiceNow implementations
Developing and customizing core applications such as Incident, Problem, Change, Knowledge, and Service Catalog.
A command of relational database concepts
Experience managing a SNOW platform upgrade
Experience in an O&M environment
Experience with both OOTB and Custom development in ServiceNow
Experience building APIs through MuleSoft
Experience integrating with external systems such as Okta, Box, Splunk, or Socrata
Integration experience (SOAP, REST, and JSON as well as JDBC and file imports)
ServiceNow Certified Application Developer certification
ServiceNow Service Portal micro-certifications
Experience with rebuilding legacy applications in ServiceNow
Strong analytical and problem-solving skills.
Strong analytical and organizational skills.
Attention to detail; a high bar for quality results.
Ability to juggle multiple tasks in parallel with awareness for evolving prioritization.
Experience leading and mentoring Junior ServiceNow team members
Experience serving as the technical lead on a SNOW implementation from start to finish
US Citizenship required (required by the federal client for this position)
Must be able to obtain a Public Trust clearance
Preferred Skills (not required):
ITOM / CMDB Implementation, Orchestration, and Discovery experience a plus
Capable with configuration, scripting (client/server), integrations (REST, SOAP, etc.), data model/tables, forms, record-producers, security/access (Glide), workflows, applications, events, email, homepages/reports, external data, Machine Learning, Orchestration, NOW Platform and custom Applications, etc.
Experience with multiple of the following products: IT Service Management, Event Management, and Project Portfolio Management.
ITIL Foundations Certification (v4 or higher)
ITSM and/or ITBM implementation experience
ServiceNow Developer Certifications are strongly preferred
Working at ICF
Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF—together for tomorrow.
We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.
COVID-19 Policy: New or prospective U.S. employees must provide proof of complete vaccination on the date of their commencement of employment. If selected for employment, you will provide proof of your full vaccination status, defined as vaccinated two weeks after receiving the requisite number of doses of a COVID-19 vaccine approved or authorized for emergency use by the FDA.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email firstname.lastname@example.org and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law and Pay Transparency Statement.
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