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Rockville, Maryland, United States of America
JOB #R2300631

Principal ServiceNow Business Analyst

The Digital Modernization division of ICF is seeking a motivated Business Analyst with experience identifying, analyzing, and managing business and technical requirements for federal government projects. The successful candidate will possess an understanding of driving tasks to completion and is self-motivated, driven, and understands multiple technologies (ServiceNow, Test Automation Tools, Jira, Confluence) capabilities.

Our Digital Modernization division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client’s business.  Some work will be required to be performed at a client site in Rockville, MD.

What you’ll be doing:

  • Work with government stakeholders, plan, manage, document, and analyze functional and testing requirements, identify gaps, and identify alternative approaches to meet requirements.

  • Assist in analyzing and documenting client's business requirements and processes; communicates these requirements to technical and non-technical personnel by constructing basic conceptual data and process models

  • Assist with the management of requirements and collaboration sessions using tools like JIRA and Confluence

  • Assist in the research and assessment of business goals, objectives, and needs to align information technology solutions with business initiatives

  • Communicate effectively with a wide variety of technical and non-technical audiences. 

  • Develop a strong understanding of the client mission, organization, and technology landscape to better understand how ICF can most effectively identify and address enterprise needs.

What you must have:

  • Bachelor’s Degree from an accredited institution

  • 5+ years of experience as a Business Analyst in a fast-paced client-facing solution delivery environment 

  • 5+ years of recent experience working in an Agile development environment as a business analyst (i.e., Scrum, Kanban, etc.) 

  • 8+ years of demonstrated experience driving direct client requirements

  • 2+ years of experience with the ServiceNow Platform 

  • 5+ years of experience facilitating requirements gathering, Joint Application Design (JAD) sessions, capturing client requirements and feedback

  • 1+ years leading or mentoring teams

  • US Citizenship is required due to federal contract requirements.

  • Must be able to obtain Public Trust clearance 

Desired Skills: 

  • Good understanding of basic system technologies as they relate to the project deliverables 

  • Experience with business process mapping and the use of project management software 

  • Excellent oral and written communication skills 

  • Strong analytical, problem-solving, and time-management skills

  • Excellent attention to detail

  • Experience with Technology Platforms such as ServiceNow, Appian, Salesforce, Jira, Confluence

  • Ability to work independently and within one or more teams with excellent time management, organizational, and reporting skills

  • Skilled at analyzing existing system documentation to summarize existing system functionality as it relates to the project at hand 

  • Experience thriving in ambiguous solution-delivery environments 

  • Ability to work well under constantly changing deadlines and priorities 






Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  Know Your Rights and  Pay Transparency Statement.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is:

$93,668.00 - $159,236.00

Maryland Client Office (MD88)

Business Systems

Who is ICF?

A global consulting services company with approximately 8,000 people across 75+ countries, but we are not your typical consultants.

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