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Principal ServiceNow Administrator/ Developer (Remote)
*We are open to supporting 100% remote work anywhere within the US.*
ICF’s IT Modernization division is a rapidly growing, entrepreneurial, technology driven department, seeking a motivated Principal ServiceNow ITAM Developer to support upcoming needs.
CMS Office of Information Technology would like to continue to leverage the SNOW platform to achieve greater operational efficiencies through automating manual business processes and more real time reporting and analytics to improve staff productivity, to identify opportunities for improvement and issues requiring resolution, and improve the end-user experience. Specifically, CMS would like to leverage the full ServiceNow capabilities to meet the needs of this demand. The goals for this effort are to provide the human center design based architecture and implementation support for CMS to leverage ServiceNow to improve the end-user experience, automate business processes, enable real time collection of data, analysis, monitoring, and reporting, and to ultimately improve business operations and effectively utilize resources. Moreover, the goal is to assist CMS to capture, rationalize, consolidate, migrate and modernize its legacy business management applications portfolio to a standardized modern platform that provides ease of integration with other CMS technology platforms; research, develop, and prototype new requirements.
The qualified candidate will support ServiceNow ITAM, ITSM, and IT Operations Management.
Support the ITSM Catalog team to create standard Service Requests (SR) within the Service Catalog
Support the lifecycle of end-user hardware (physical and virtual) devices and end-user software assets
Provide reporting and dashboards as appropriate to include the CMDB Health Dashboard and ITAM Quality Reports
Formulates and defines system scope and objectives.
Prepares detailed specifications for programs
Responsible for program design, coding, testing, debugging and documentation.
Technical knowledge and responsibility of all phases of applications systems analysis and programming.
Understands the business or function for which application is designed.
Instructing, directing and checking the work of other technical team members.
5+ years experience developing on the ServiceNow platform.
3+ years experience with ServiceNow ITAM
5+ years of IT application system experience in technology solution delivery.
2+ years of experience with platform customization in relevant delivery platforms
2+ years of experience developing and customizing core applications such as Incident, Problem, Change, Knowledge, and Service Catalog.
2+ year experience leading and mentoring Junior ServiceNow team members
2+ years experience implementing systems using the Agile/Scrum methodology
US Citizenship required (required by federal government for this position)
Must be able to obtain Public Trust clearance
Certified ServiceNow Administrator.
Experience building APIs through MuleSoft.
Integration experience (SOAP,REST, and JSON as well as JDBC and file imports).
2+ years of experience with custom application development including Custom Service Portal widget creation. Experience with rebuilding legacy applications in ServiceNow a plus.
Administration of a ServiceNow instance including the management of users, groups, and roles, CMS Development, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items Orchestration and Discovery experience a plus.
ServiceNow Developer Certification is strongly preferred.
Understand CSM and Service Portal
Working at ICF
Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF—together for tomorrow.
ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity). For more information, please read our EEO & AA policy.
Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email firstname.lastname@example.org and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law and Pay Transparency Statement.
Maryland Remote Office (MD99)