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Salem, Oregon, United States of America
JOB #R2102720

Outreach and Case Manager

ICF seeks an Outreach and Case Manager to support outreach and intake services for implementing Emergency Rental Assistance Program (ERAP). The Case Manager will provide surge support to process applications, perform community outreach, and contact tenants, landlords, and utility providers and help them move through the ERAP. In this role, Outreach and Case Manager will:

  • Learn and maintain updated knowledge of program policies and procedures governing federally-funded housing assistance programs

  • Work closely with program applicants to ensure that applicants fully understand program requirements and progress throughout the case management process

  • Communicate with applicants by phone, email and in-person to communicate program requirements and application status

  • Communicate with landlords and utility providers to communicate program and documentation requirements

  • Coordinate public outreach events and off-site applicant meetings

  • Gather, scan, and store required program eligibility and other required information in electronic databases and case management systems

  • Prepare letters to applicants and other required program documents

  • Ensure all digital files are updated and maintained in strict accordance with established policies and procedures

  • Provide tracking and reporting information on cases progressing from intake to closeout

  • Interact with project lead and staff from local program administrators and government staff

  • Help refine program procedures and processes for implementation

Basic Qualifications:                                                     

  • Bachelor's degree; additional 3 years relevant experience may substitute for Bachelor’s degree

  • 3+ years of experience in housing operations

  • Knowledge of housing, intake and case management services and best practices

  • Excellent understanding of and ability to analyze tax returns and other income information, leases, utility bills and other program-related documents

  • Exceptional ability to articulate details in a manner understandable to variety of individuals in-person and over the phone

  • Ability to work successfully with socio-economic and ethnically diverse applicants

  • Skilled in multi-tasking, organizing and prioritizing work in a fast-paced environment

  • A flexible schedule that can accommodate some evening or weekend work, or travel as may be required

  • Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel, Teams).

Professional Skills:

  • Excellent verbal, interpersonal and written communication skills 

  • Team player with the ability to work in a fast-paced environment and be flexible to handle multiple priorities

This job is a Section 3 eligible job opportunity. We encourage applications from individuals that are low income and/or living in Public Housing. 


Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit to find your next career. ICF—together for tomorrow.

ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity). For more information, please read our EEO & AA policy.

Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

Oregon Remote Office (OR99)

Who is ICF?

A global consulting services company with +7,000 people across +70 countries, but we are not your typical consultants.

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Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.