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Columbia, Maryland, United States of America
JOB #R2103816

Outreach Account Manager, Mechanical Industry - Maryland

Mechanical Service Provider, Outreach Account Manager

Columbia, MD

Job Description

ICF is seeking a Service Provider Outreach Account Manager to support a variety of commercial energy efficiency utility programs in the greater Baltimore/Washington area.  The successful candidate will have the knowledge and skillset to engage the mechanical community and form strong working relationships with Sales Managers, Account and Territory Representatives, contractors, engineers, and technicians.   The Service Provider Outreach Manager will work with program management to develop strategic initiatives and execute outreach strategies to achieve program goals and deliver sound results.  Candidate must be experienced in the mechanical industry and be knowledgeable about project types (such as design/build applications and end-of-life equipment replacements), various technologies, the sales process, and key stakeholders.  This position requires interaction with internal and external industry experts as well as interaction across multiple teams to accomplish portfolio-wide goals.  While the position is based in Columbia, MD area, local business travel up to 75% may be required.

Key Responsibilities

  • Working as part of a team to achieve annual energy savings goals for our clients’ energy efficiency programs.

  • Utilize industry knowledge of capital expenditure applications and performance-based maintenance initiatives to motivate service providers to participate in programs that can reduce energy usage and costs for our mutual customers.

  • Recruiting and developing strategic relationships with contractors, energy service companies (ESCO’s), equipment suppliers, manufacturers, and engineering/design firms. 

  • Achieving weekly and monthly targets for site visits, networking events and training seminars.

  • Managing performance of participating service providers across multiple programs and creating action plans for improvement.  

  • Delivering effective communication through technical assistance, program training, and guidance.

  • Creating compelling presentations that deliver a strong “call to action”.

  • Using data analytics to target outreach efforts.

  • Resolving issues quickly and effectively.

  • Ensuring business and travel expenses remain within budget.

Basic Qualifications

  • Bachelor’s Degree with a minimum of 3 years of experience in the mechanical industry. Work experience can be substituted for education.

  • Demonstrated knowledge of Unitary HVAC systems, VRF, chillers, geothermal units, commercial refrigeration, BAS and EMS as well as other energy-efficiency measures.   

  • Proven experience in managing customer accounts, fostering relationships and providing superior service.

  • Experience in creating and executing sales and/or outreach strategies.

  • Strong working knowledge of key market players in the mechanical industry.

  • Must have valid driver’s license and successfully pass a Motor Vehicle Records (MVR) check. 

Preferred Skills/Experience

  • Industry certification such as: CEM, CEA, or LEED-AP.

  • Performed energy audits and energy savings calculations.

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit to find your next career. ICF—together for tomorrow.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

COVID-19 Policy: New or prospective U.S. employees must provide proof of complete vaccination on the date of their commencement of employment. If selected for employment, you will provide proof of your full vaccination status, defined as vaccinated two weeks after receiving the requisite number of doses of a COVID-19 vaccine approved or authorized for emergency use by the FDA.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

Columbia, MD (MD12)

Who is ICF?

A global consulting services company with +7,000 people across +70 countries, but we are not your typical consultants.

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Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.