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Newark, New Jersey, United States of America
JOB #R2104589

Operations Support Specialist

Operations Support Specialist, Energy Efficiency Programs Newark, NJ

To support our recent growth in the northeast region we are currently seeking an Operations Support Specialist with a focus on reporting, forecasting, and financial analysis for a project.  You will bring your expertise and best practices to support the successful delivery of workforce development implementation to clients.

Please note, this position will be remote until ICF’s open.

This role provides the opportunity to forge a strong relationship with the project team that will contribute to your growth and development. 

Key Responsibilities: 

  • Assist in the standardization and implementation of program processes and procedures

  • Maintain a hands-on role to ensure deadlines are met and key deliverables are accurate

  • Ownership of key reporting requirements and performance-based metrics (to include ICF, partners and trade allies) with a keen ability to analyze data

  • Lead coordination with implementation team on procuring data that will be used in forecasts and explain forecasted variances to leadership

  • Prepare presentations and reports to accurately describe activities in the field and to monitor progress towards program goals on customer participation and the completion of eligible projects

  • Maintain and update shared files, resources and program documents to ensure all program staff has access to latest versions of materials.

  • Collaborate with program managers to ensure all activities related to quality program delivery is executed

  • Assist with other operations tasks, which could include developing presentations, sending emails via MailChimp, writing awards applications and narrative reports

Basic Qualifications: 

  • Bachelor’s Degree (Business, Information Technology, Mathematics, Statistics, Economics, or related subject or equivalent experience

  • 2+ years of relevant work experience

  • Advanced MS Excel experience and skills

  • Advanced data visualization skills

  • Proven excellent analytical skills with an impeccable attention to detail

Preferred Skills/Experience: 

  • Dedicated work ethic with a commitment to client service excellence

  • Ability to succeed in team-based or independent environment

  • Showcased experience implementing continuous improvement and quality assurance applications

  • Experience with PowerBI or Tableau

Professional Skills: 

  • Excellent verbal, interpersonal, and written communication skills

  • Well-organized with the ability to handle multiple tasks simultaneously

  • Strong analytical, problem-solving, and decision-making capabilities

  • Sound business ethics, including the protection of proprietary and confidential information

  • Able to work with all levels of internal employees, clients and partners independently as needed

  • Superior interpersonal skills including courtesy, professionalism and a cooperative attitude




Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

COVID-19 Policy: New or prospective U.S. employees must provide proof of complete vaccination on the date of their commencement of employment. If selected for employment, you will provide proof of your full vaccination status, defined as vaccinated two weeks after receiving the requisite number of doses of a COVID-19 vaccine approved or authorized for emergency use by the FDA.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

New Jersey Remote Office (NJ99)

Who is ICF?

A global consulting services company with +7,000 people across +70 countries, but we are not your typical consultants.

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Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.