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Multiple locations
Martinsville, Virginia, United States of America
Virginia, United States of America (Remote)
JOB #R2100919

Operations Supervisor-Quality

Operations Supervisor- Quality


Job Description

To support our growth, ICF is adding staff to its commercial energy team in the Martinsville, Virginia area to support a wide range of energy programs. Our clients include utilities, recognizable Fortune 500 global corporations, as well as a variety of industry, and Government organizations. We are seeking an Operations Supervisor-Quality to recommend and implement new or improved quality control methods, procedures, and/or standardsto take a significant role in the implementation of programs that will deliver and expand our offerings. You should have the unique combination of interpersonal and analytical skill that will make you a critical member of our team from the day you arrive. We place a premium on creativity, an ability to work independently when necessary but to function as part of a team, a drive to succeed, and a commitment to client satisfaction.

Key Responsibilities

  • Work as part of an energy efficiency team ensuring that the evaluation, implementation, and verification of utility sponsored energy efficiency projects is successfully executed.

  • Review projects for accuracy and ensure program requirements have been met.

  • Supervises, manages, and develops quality staff and manages individual performance.

  • Coach and increase overall quality with a focus on error trends.

  • Work with Operations Manager, Operations Supervisors, and training department to revise or create process documents to meet quality requirements for each client.

  • Evaluate quality findings and coordinate with Management to implement process improvement strategies that improve overall quality.

  • Follows up on corrective action requests and preventive measures to achieve cost of quality targets.

  • Analyzes individual and team quality performance and identifies trends to generate innovative recommendations to leadership regarding ways to enhance performance. Verifies work processes to ensure completeness, accuracy, and conformance to established guidance.

  • Manages all human resources related activities for direct and indirect reports and maintains employee engagement. Provides coaching and development to team members. Leads staff meetings, communicates strategy, and translates into tactical operating plans.

  • Work with quality assurance/quality control team to report and correct trends.

  • Centralize and consolidate data for high level reporting.

Basic Qualifications

  • 3+ years in similar role,

  • Bachelor’s degree or combination of experience.

  • Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel)

  • Experience designing and developing curriculum and training programs.

  • Must quickly learn and implement new processes.

  • Experience supervising a small staff.

  • Superior attention to detail

  • Outstanding analytical, written, and communication skills.

  • Excellent interpersonal skills and customer relationship management skills

  • Ability to prioritize and multitask, and ability to work in a fast-paced environment.

Professional Skills

  • Analytical Thinking – Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of problems and create alternative solutions that resolve the problems in the best interest of the business.

  • Effectiveness Measurement – Ability to measure the quality and quantity of work effort for the purpose of improvement.

  • Internal Controls – Knowledge of and ability to create, implement, evaluate, and enhance processes in internal controls.

  • Quality Management – Knowledge of quality management methods, tools, and techniques used to create and support an environment that meets the needs of the organization.

  • Sound business ethics, including the protection of proprietary and confidential information.

  • Ability to apply detailed knowledge of organizational procedures to make independent decisions and serve as a credible resource for a senior management team.

  • Excellent problem-solving skills with ability to analyze situations, identify existing or potential problems and recommend solutions.

  • Ability to be flexible to handle multiple priorities.

  • Superior interpersonal skills including courtesy and professionalism.

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit to find your next career. ICF—together for tomorrow.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

COVID-19 Policy: New or prospective U.S. employees must provide proof of complete vaccination on the date of their commencement of employment. If selected for employment, you will provide proof of your full vaccination status, defined as vaccinated two weeks after receiving the requisite number of doses of a COVID-19 vaccine approved or authorized for emergency use by the FDA.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

Virginia Remote Office (VA99)

Who is ICF?

A global consulting services company with +7,000 people across +70 countries, but we are not your typical consultants.

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Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.