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Multiple locations
London, United Kingdom
Madrid, Spain
JOB #R2205015

Operations Manager - Aviation

Are you an operations superstar, who thrives in a multi-cultural global team, who has mastered hybrid working and loves building collaborative working relationships that drive tangible positive change? ICF’s rapidly growing Aviation, Travel and Tourism division is seeking an operations manager who will support our global team of consultants. You can be based anywhere that we have an entity, and your key stakeholders will be global, spanning the globe from California to New Delhi.

The division’s leadership is seeking a mature level of support, working alongside our Director of Operations, in a range of operational areas, including: financial management at the division, practice and project levels; talent development and project staffing, recruitment support, procurement and subcontracting management. Our Operations Manager must interface and work collaboratively with staff at all levels of the Aviation Travel and Tourism division, Group Operations and ICF Corporate Business Services.

The ideal candidate for this position should have 3+ years of experience working in a professional environment performing a variety of business operations functions using a variety of enabling automated systems.


  • Financial Analysis and Reporting – Support the MD of Aviation and Practice Leads in the forecast of financials as required. Help manage costs by monitoring spend of operations related controllable expenses such as IT, office space, business development, and training and development.

  • Systems Management – Support the implementation, operation and maintenance of systems and tools such as Maconomy, SharePoint, PowerBI, Microsoft Dynamics/CRM, capacity planning, resource management, and others as assigned. Ensure systems are properly documented from maintainer and user perspectives. Prior experience in these specific systems is not a requirement, and training will be provided.

  • Project staffing – support Practice leads in the weekly management of the project staffing process, helping to ensure that the needs of clients, project managers and consultants are appropriately balanced, using a responsible and transparent system of staff allocation.

  • Business Development – Work closely with both the sales leads and the ICF BD and marketing teams to ensure appropriate co-ordination and processes are in place to support the business development efforts of the division.

  • Communications Assist in the dissemination of information about Aviation LOB related tools and manage any related efforts associated with process or organizational change as needed.

  • Knowledge Management – Assist the Operations Lead in managing Aviation collaborative portals such as SharePoint and Microsoft Teams

  • Coordination/Liaison – Serve as a liaison to ICF Corporate Business Services functions (finance, accounting, procurement, recruiting, human resources, CIT, facilities, etc.) effectively collaborating to manage activities as needed. Serve as the Aviation point of contact for the procurement process of services and goods.

  • Data Analytics - assist LOB management and staff in the analysis of data (e.g., sales revenue, budgets, costs, profitability, and business development pipeline).


  • Bachelor’s degree

  • High level of proficiency in Microsoft Office applications, with a focus on MS Teams, SharePoint, PowerBI and Excel

  • Excellent verbal, interpersonal, and written communication skills

  • Ability to work collaboratively in a global, hybrid team environment

  • Attention to detail and in completing work and tasks

  • Strong planning and organizational skills


About us:

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are committed to creating a culture where we embrace our differences in ideas and identities. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. 

Learn more about what we do and our commitment to inclusion.  

The benefits of joining ICF:

Our people at ICF are our most important asset, so we invest in them from the moment they arrive. When you join our team, you’ll have access to a vast array of benefits to help you live your life well.


We offer a hybrid working policy, which will provide you with the flexibility to collaborate in the office, as well as in the comfort of your own home, ensuring you are able to successfully deliver the requirements of your role.


To support you, our employee wellbeing hub is designed to provide highly personalised support across a comprehensive range of wellbeing issues, such as mind, body, finances, community, career programs and HR support.


We enjoy celebrating success, which is why we have a competitive recognition program called ‘You Matter’, which awards points as a ‘thank you’ for your work achievements. These can be spent on a large variety of high-quality items, as well as online or high-street vouchers, all with zero tax payable by the employee.


ICF also offers a range of competitive benefits, which include:

  • Single Private Medical Insurance cover with no restrictions on existing conditions.
  • Dental insurance and an online GP service.
  • 25 days annual leave, plus UK bank holidays (annual leave increases with years of service).
  • Pension scheme with 5% of salary employer contribution
  • Life assurance paying 4x annual salary and Group Income Protection paying 66% of salary for up to 5 years if you are off work on long-term sick.
  • Enhanced parental leave policies, enhanced maternity, paternity, adoption, and shared parental pay.

London Riverscape (GB75)

Who is ICF?

A global consulting services company with approximately 8,000 people across 75+ countries, but we are not your typical consultants.

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Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.