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Multiple locations
Arlington, Virginia, United States of America
Pensacola, Florida, United States of America
JOB #R2203460

Network Monitoring / Service Desk Program Manager - High Level Clearance

Network Monitoring / Service Desk Program Manager - High Level Clearance 

ICF is seeking an experienced Program Manager to support the research and development of new cyber capabilities that will help the US protect and defend its networks and critical information systems. We seek a Cleared Network Monitoring / Service Desk Program Manager to support a large ($1b+) federal cyber security program. 

Your work will directly impact US cyber defenses and contribute to the improvement of platforms, tool sets, and other technologies employed to protect our most valued data and assets. We are looking for individuals that want to analyze and understand technical challenges and work to develop solutions. Use your skills to help develop future cyber capabilities for implementation at large-scale. 

As the Network Monitoring / Service Desk Program Manager you will work with stakeholders throughout a federal agency from the senior executive level to operational Analysts and researchers to evolve, automate, and enhance cyber security capabilities in defense of federal agencies. 

Work location is based Pensacola, FL. This is an opportunity to contribute to an important project from its beginning, work with the latest and emerging technologies, and all while building a great career at ICF! 

What you’ll be doing: 

  • Leading the transition of the Service Desk to ServiceNow 

  • Managing project scope, financials, schedule 

  • Coordinating with stakeholders across the agency to ensure transition success 

  • Gathering requirements and migrating existing workflows 

  • Capacity planning 

  • Creating efficiencies through automation 

  • Maximizing ServiceNow uptime and minimizing manual efforts 

  • Effectively communicate with agency and program leadership to ensure awareness of network performance and status 

Basic Qualifications you will need to have: 

  • Active high-level security clearance required as part of client contract requirement 

  • 20 or more years of IT/Cyber experience. 

  • Master’s Degree 

  • 5 or more years experience with ServiceNow 

  • 5 or more years domain knowledge in at least two of these technical areas: cyber security, network architecture, Agile/DevSecOps software development methodology, network operations, security operations, infrastructure, IT Service Desk 

Preferred Qualifications we’d like you to have: 

  • Multiple IT certifications 

  • People skills and the ability to communicate effectively with stakeholders at various levels 

  • Ability to explain and elaborate on technical details in a clear and concise manner understandable to audiences at various technical skill levels 

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

Virginia Client Office (VA88)

Who is ICF?

A global consulting services company with approximately 8,000 people across 75+ countries, but we are not your typical consultants.
LEARN MORE ABOUT ICF

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Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.