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Richmond, Virginia, United States of America
JOB #R2105091

Marketing and Engagement Task Lead (Child Welfare/Juvenile Justice) - Remote

ICF seeks a Marketing and Engagement Task Lead to perform a range of marketing and engagement, training and technical assistance, coordination, outreach, training, analytical, writing, problem-solving and related work to support the U.S. Department of Justice, Office of Juvenile Justice and Delinquency Prevention’s National Training and Technical Assistance Center (OJJDP’s NTTAC).  OJJDP’s NTTAC is a central source for TTA resources and serves as a one-stop shop for accessing OJJDP’s full array of TTA services.

As a Marketing and Engagement Task Lead, you will provide support for all marketing and engagement activities. These tasks include but are not limited to interfacing with TTA projects to collect resources and event information, the development of a TTA provider directory, drafting marketing materials, managing a virtual help desk and a listserv of over 50,000 subscribers, supporting enhancements to the OJJDP website, drafting marketing and communications plans, including plans for ongoing special projects, social media content development and strategy, developing relationships with TTA providers, the field, and internal and external partners and other duties as assigned. In this role, you will work closely with project leadership to ensure that all marketing and engagement meets the needs of the juvenile justice and child victimization prevention field, the OJJDP TTA Provider Network, and the client. This is an outstanding opportunity to use your skills and expertise to support talented and passionate individuals at a firm that believes in nurturing talent and developing long-term career success. 

This role is fully remote. Travel to client sites or ICF offices may be required once business travel resumes.

Key Responsibilities:

  • Participate on an experienced team widely recognized for building the capacity of professionals through publications, webinars, online learning communities, and onsite TTA to broker the delivery of nationwide Training and Technical Assistance (TTA).

  • Develop, coordinate, and support marketing and advertising efforts for training and technical assistance activities such as coordinating social media postings, developing, and preparing marketing materials for client review, dissemination of training materials, or creating content for the OJJDP website.

  • Serve as a liaison to all TTA providers, Subject Matter Experts, and DOJ staff in matters related to marketing and advertising for TTA providers, including for the development of a publicly available TTA provider directory.

  • Maintain knowledge of national youth trends and initiatives, the organizations and individuals actively leading the field, and develop fruitful relationships with these organizations and individuals

  • Conduct routine engagement activities with TTA providers to obtain developed resources, information on upcoming events, and TTA success stories

  • Maintain and update strategic communications plans by translating marketing goals and information from DOJ staff into concrete communications that incorporate appropriate concepts, tone, rationale, and messaging.

  • Collects, develops, and maintains website content in conjunction with DOJ staff and OJP’s OCIO web development team

  • Assists with responding to client data calls, often within short turnaround times, as necessary; and gathers appropriate statistical information for reporting in monthly, annual and contract reports

  • Maintain a listserv consisting of over 50,000 subscribers and determines the appropriate audiences for message dissemination

  • Manage a Virtual Help Desk (phone and email) and respond to inquiries and requests for assistance.

  • Strengthen existing, and develop new, relationships with TTA providers, the juvenile justice and child victimization prevention field, and internal and external project partners

  • Generate ideas and suggestions on how to improve processes at all levels within the project.

Basic Qualifications: 

  • Bachelor’s degree in Social Science Research, Criminal Justice, Psychology, Social Work, Sociology, Public Policy, Government, Economics, or related discipline required with a minimum GPA of 3.0.

  • 3+ years of work experience and knowledge of child welfare, juvenile justice, or youth-related health and human services; or a closely related field. Substitution - 10 years’ experience; or advanced degree (MS, MA, or PhD) and 1 year of experience.

  • Experience with marketing and engagement strategies

  • Ability to obtain and maintain a Public Trust Security Clearance

  • Proficient in MS Office Applications: Word, PowerPoint, Outlook, Excel.

  • Previous experience managing complex tasks, self-motivated, proactive, and eager to learn.

Preferred Skills/Experience:

  • Master’s degree in Criminal Justice, Social Work, Sociology, Public Policy, Government, Economics, or related discipline.

  • Project experience or knowledge related to local, state, and/or federal government programs in the field of youth development, preventing victimization, delinquency prevention, or juvenile justice. General knowledge of virtual platforms and software such as Microsoft Teams and Webex.

  • Proficiency with Section 508 of the Rehabilitation Act of 1974, including the ability to remediate complex collateral

  • Constant Contact or GovDelivery software expertise

  • Experience working with an agency, office, or bureau within the U.S. Department of Justice

Professional Skills:

  • Excellent verbal, oral, interpersonal, and written communication skills, including experience with developing and delivering presentations.

  • Strong analytical, problem-solving, and decision-making capabilities.

  • Ability to be flexible, multi-task, prioritize, and manage multiple activities simultaneously in a fast-paced, changing environment and ability to meet stringent deadlines.

  • Strong team player with the ability to take initiative and work well independently.

  • Ability to work with all levels of internal staff, as well as outside clients and vendors.

  • Superior interpersonal skills including courtesy, professionalism, and a cooperative attitude.

  • Ability to exercise good judgment, discretion, tact, and diplomacy.

  • Strong organizational and time management skills and superior attention to detail.

  • Ability to interface with a variety of audiences, including, TTA providers, clients, and external stakeholders using a variety of medium to convey messages and/or information.

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

COVID-19 Policy: New or prospective U.S. employees must provide proof of complete vaccination on the date of their commencement of employment. If selected for employment, you will provide proof of your full vaccination status, defined as vaccinated two weeks after receiving the requisite number of doses of a COVID-19 vaccine approved or authorized for emergency use by the FDA.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

Virginia Remote Office (VA99)

Who is ICF?

A global consulting services company with +7,000 people across +70 countries, but we are not your typical consultants.

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Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.