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Bangalore, India
JOB #R2202476

Manager, Web and Creative Services

We are currently seeking a Web and Creative Services Manager in ICF’s corporate marketing team to support our global growth.

This position requires experience managing marketing projects and deliverables, digital content, creative and operational tasks that support our overall web and creative services teams. The Web and Creative Services Manager will also provide direct, day to day supervision of two, local employees that support a variety of marketing teams and should have a critical eye towards design. The position is primarily responsible for managing web content, development and production, as well as graphic design, video, and other marketing content projects. In addition, they will support their global colleagues in the execution of bi-weekly campaign Sprints: This will involve ensuring that campaign briefs and related work are executed according to agreed priorities, and that smooth handoffs are provided to virtual team members. The ideal candidate will also project manage major web and digital experience initiatives. They will need to identify and solve project-related issues that are technical, business, and resource specific. This is a dynamic position and requires an individual with strong communication and collaboration skills who can think strategically and execute tactically.

Key Responsibilities

  • Managing a variety of marketing projects and tasks, focusing on UX/web design and production, graphic design and brand, video, digital content, and more.

  • Ability to work in a matrixed mode and lead a cross disciplinary team to develop, iterate, and refine digital content and campaign solutions.

  • Willingness to “roll up your sleeves” and support web design or production needs during critical surge periods.

  • Coordinate project delivery on a variety of marketing related projects using our digital task board, Asana.

  • Oversee resource utilization on a day-to-day basis. Understand how to optimize usage of team member skills when certain work items might be blocked or not ready to start.

  • Hands-on delivery of web publishing tasks as needed to supplement the team

  • Work closely with ICF’s corporate marketing team to adjust expectations on work delivery, request clarifications on requirements and move work towards acceptance/launch.

  • Maintain client relationships with other members of the business, technology and marketing ecosystem.

  • Coach and mentor junior and mid-level staff Maintain a positive, results-oriented work environment by building partnerships with internal and external partners.

  • Foster a culture of creativity, collaboration, innovation, and excellence in the work environment and continuously elevate the quality and caliber of the organization

Basic Qualifications

  • Experience managing or delivering marketing projects and tasks.

  • BS/BA in a web/graphic design, business, computer science or related field. Must provide an online portfolio of UX/web or graphic design work.

  • 6-11 years of interactive/digital project management within a digital or software development organization, including software development cycle

  • 3+ years of experience with enterprise-level CMS implementations including Sitecore, Drupal, Adobe, etc.

  • Comprehensive knowledge and experience in MS Office products, such as Excel, Word, and PowerPoint

  • Strong communication skills, both verbal and written

Preferred Skills/Experience

  • Hands on experience in creative project execution, UX/web design, and project management, a plus.

  • 3+ years experience following an agile project management process such as Scrum/Lean, a plus.

  • 3+ years of working with workflow management tools such as Jira or Asana for digital project management a plus

  • Proven background in managing and supervising teams

  • Ability to coordinate diverse program stakeholders

  • Strong customer service focus

  • Ability to work collaboratively and cohesively in a team environment

  • Experience working with and/or managing sub-contractors or vendors

About ICF:

ICF (NASDAQ:ICFI) is a global consulting services company with over 7,000 full- and part-time employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.

Bangalore, India (II76)

Who is ICF?

A global consulting services company with approximately 8,000 people across 75+ countries, but we are not your typical consultants.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.