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JOB #R2201682

Manager, UX (Remote)

The Company

ICF is a mission-driven company filled with people who care deeply about improving the lives of others and making the world a better place. Our core values include Embracing Difference; we seek candidates who are passionate about building a culture that encourages, embraces, and hires dimensions of difference.

@ ICF Next Government, we are fearless in finding new ways to solve problems, relentless in making sure it pays off for our clients and committed to making a positive change in the world. Join our community of mission-driven creatives, communicators, strategists, and technologists to challenge the status quo.

We’re currently hiring a User Experience Designer Manager to support federal clients.


This position will report into ICF’s Experience Practice within the Digital Line of Business. This practice includes a large team of professionals in fields such as content strategy and information architecture; user experience research and design; digital performance optimization through web analytics, testing, search, and feedback tools; and customer experience strategy. This matrixed team supports primarily federal technology and CX projects across many ICF divisions.

The team’s goal is to apply unconventional intelligence and human-centered design to deliver better experiences to the people who matter most to our clients. By joining this team, you’ll work across an exciting, diverse range of clients in many domains. You’ll enjoy the thrill of solving complex digital challenges while improving the lives of the people who interact with the systems we design.

The Work

This position will join an established, experienced team on a multi-year modernization project for a high profile, impactful, federal digital service. This position will become part of an agile scrum team charged with reimagining a regulated data entry interface, which will include participating in scrum ceremonies, assisting with product strategy, understanding user pathways, developing user stories, facilitating requirements gathering, and creating designs and specifications. In addition to leading a project part of the time, the Senior Manager will coordinate 3-5 additional UX/UI designers who work across multiple projects.

Key Responsibilities:

  • Independently contribute to projects that may have multiple owners and multiple team members who report to different supervising units
  • Serve as active and engaged team member accountable for all UX strategy and design, advocating for decision-making based on best practices, user research, and other data analysis.
  • Prioritize tasks and change requests in real time with excellent supporting documentation
  • Assist with Design Studios, understand user, client, and regulatory considerations for designs
  • Develop UX wireframes based on user, client, and regulatory considerations
  • Create documentation describing the functionality and specifications of designs
  • Use your creativity to help find solutions for the unique challenges the user may have
  • Be eager to learn from your colleagues and be an active contributor to the team’s collective knowledge
  • Mentoring junior staff in their creation of design deliverables

Required Qualifications:

  • 4+ years of experience in a UX lead or similar role
  • Bachelor’s degree
  • Ability to collaborate with teams in an agile setting and work across many workstreams
  • Excellent written and oral communication skills
  • Talent for anticipating obstacles and risk in projects and proactively seeking solutions to mitigate them
  • U.S. citizenship required (required by Federal government for position)

Preferred Qualifications:

  • Familiarity with USWDS 2.0+
  • Experience with UX strategy and design projects for public sector clients
  • Experience in form design
  • Experience using Jira and Confluence to capture documentation
  • Management experience
  • Familiarity working on a large modernization project using Design Agile methodology

A suitability process may be required for positions supporting federal customers, and employment will be contingent upon the favorable outcome of the suitability/badge process. Depending on your role and project assignment, you may receive a request to submit a federal SF85P Questionnaire for Public Trust Positions and a fingerprint card for processing via the electronic questionnaires for investigation processing (e-QIP) system either immediately upon employment or later as project assignments change. The employee must complete the e-QIP application and return per the instructions within 4 days of receipt.

Job Location(s): This is a remote position open to all U.S. citizens.

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

COVID-19 Policy: New or prospective U.S. employees must provide proof of complete vaccination on the date of their commencement of employment. If selected for employment, you will provide proof of your full vaccination status, defined as vaccinated two weeks after receiving the requisite number of doses of a COVID-19 vaccine approved or authorized for emergency use by the FDA.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

DC Remote Office (DC99)

Interaction Design

Who is ICF?

A global consulting services company with approximately 8,000 people across 75+ countries, but we are not your typical consultants.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.