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Washington, District of Columbia, United States of America
JOB #R2103110

Management Analyst

ICF's People, Performance, & Learning Solutions (PPLS) group focuses on helping our clients address their management and organizational challenges to achieve their goals. In simple terms, we help organizations do what they do—better. This includes helping organizations figure out where they want to go (i.e., their strategy) and then how to align their people, processes, and technologies to help them get there. We partner with Federal, State, and local government clients, as well as those in the commercial and private sector.

We are currently seeking a senior-level Management Analyst interested in joining a growing team of professionals who provide organizational development, applied research in workforce management and development, and strategic performance improvement services to our clients. This individual will work with managers and employees at client organizations to institutionalize a purposeful and positive workplace culture. Further, this individual will serve as subject matter expert and advisor on organizational culture and development. In this role, this individual may have opportunities to work with federal clients such as the Architect of the Capitol.

In the PPLS group at ICF, our work and clients are diverse. A few of our recent projects include:

  • Developing and administering assessments to senior ranking leaders for a Department of Homeland Security agency to help them make fair promotional decisions.

  • Improving processes, tools, and curriculum for workers’ compensation claim managers to support their work helping injured workers heal and return to work.

  • Conducting reviews of workforce trends and labor market projections to help the transportation industry identify ways to plan for skill and competency needs of the future.

  • Identifying best practices and change management strategies to transform organizational culture to better support employee needs and increase diversity and inclusion in the organization.

  • Analyzing social worker jobs to identify training and recruitment strategies for a state child welfare agency.

  • Outlining action plans and practical tools to support a state agency in the implementation of a more robust leadership development program.

  • Planning for current and future workforce needs and staffing for U.S. Customs & Border Protection to ensure the safety and security of our borders,

  • Identifying the types and impact of employment practices utilized across U.S. House of Representative offices.

  • Crafting online and instructor-led leader development training for a Fortune 1000 casual dining company to help them better engage staff and support long-term growth.

  • Creating the future learning model and approach for the U.S. Air Force, including development of mobile, online learning, and simulations that help Airmen advance their skills.

Management Analysts at ICF have an opportunity to apply their academic knowledge, gain exposure to major projects, and interact with experts in the field, while building content knowledge and consulting skills. The Management Analyst will contribute to the development of innovative, accurate, timely, and high quality solutions and services, working on multiple projects at one time with all levels of staff.

This position will be in Washington, D.C., with the potential to work full- or part-time onsite at a client location, depending on future project needs.

Responsibilities:

  • Work with managers and employees at client organizations to encourage a positive workplace culture.

  • Serve as subject matter expert and advisor on organizational culture and development.

  • Work as part of multiple small consulting teams under the supervision of Project Managers.

  • Edit and conduct thorough quality assurance checks of all materials to ensure they are of the free of errors and meeting the highest standards for professional deliverables.

  • Review and summarize relevant literature and extract important concepts to inform client project needs.

  • Participate in data collection and analysis efforts (e.g., interviews, focus groups, pilot tests) to better understand our clients, their organizations, and their needs.

  • Synthesize data and summarize it in a compelling and easy-to-understand manner for use in presentations, learning materials, and reports.

  • Write sections of reports, guidebooks, and training materials, tailoring style and content for different target audiences.

Basic Qualifications:

  • Bachelor's Degree in Organizational Development, Management Studies, Communications, Psychology, Public Policy, Political Science, Liberal Arts, or Business.

  • 5+ years of demonstrated work experience in management consulting, with a focus on organizational culture, organizational development, or a related area.

  • Intermediate or advanced experience with Microsoft Office Suite (i.e., PowerPoint, Word, Excel, Outlook).

Professional Skills:

  • A deep and broad understanding of workplace culture, organizational development, and how organizational development connects to organizational strategy.

  • Ability to balance multiple projects simultaneously and thrive in a fast-paced, collaborative, team environment with strict deadlines.

  • Strong communication skills (oral and written).

  • Excellent problem solving skills with ability to analyze situations, identify existing or potential problems, and recommend solutions.

  • Superior attention to detail in all elements of work.

  • Ability to take initiative and ownership with minimal direction from senior staff.

Preferred Qualifications:

  • Master’s Degree in Organizational Development, Management Studies, Communications, Psychology, Public Policy, Political Science, Liberal Arts, or Business.

  • Keen interest in learning the foundations of human capital, leadership, training, and/or applied workforce and organizational research.

  • Understanding of consulting practices in Federal, state, and/or local government agencies.

  • Experience developing and/or delivering strategies and best practices to client organizations.

  • Skill in relevant specialized software, such as MS Project, Access, Tableau, survey software, Photoshop, or SPSS.

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF—together for tomorrow.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

DC Client Office (DC88)

Who is ICF?

A global consulting services company with +7,000 people across +70 countries, but we are not your typical consultants.
LEARN MORE ABOUT ICF

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Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.