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Multiple locations
Salem, Oregon, United States of America
Eugene, Oregon, United States of America
Portland, Oregon, United States of America
JOB #R2205098

Intake Manager – Disaster Recovery Implementation

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF—together for tomorrow.

Intake Manager – Oregon

Solving the world’s most complex challenges. At ICF we make BIG things happen. Let’s work together to help Hurricane individuals impacted by disasters and communities recover and re-build for future resilience.

ICF’s Disaster Management Division is growing and currently seeking an Application Intake Manager for Disaster Recovery in Oregon. In this role you will manage intake services delivered at housing intake centers, mobile intake centers, and community events. The role involves designing on-line and in-person application strategies, overseeing intake workers at various locations, ensuring high quality customer service and providing regular reports and analysis on intake and eligibility progress to senior management. The ideal candidate will be self-motivated, able to interface with senior and elected officials, and able to quickly adapt to meet ambitious timelines and changing requirements.

Key Responsibilities:

  • Participate in the development and implementation of consistent policies, procedures, and systems for gathering necessary applicant information and documenting eligibility for federal disaster benefits.
  • Oversee activities of intake and eligibility specialists interacting with applicants.
  • Prepare daily reports on intake center activity and status of applications in process.
  • Analyze data and provide regular reports to program leadership on intake and eligibility determination progress against goals and objectives of the program.
  • Assist staff in achieving performance expectations through training, timely feedback, program improvement, and mentoring.
  • Ability to lead conversations and assist with completing applications in person or virtually.
  • Communicating disaster program information to disaster survivors.
  • Entering information into the system of record and other corresponding data bases.

Basic Qualifications:

  • Bachelor's degree in Business or related field
  • 5+ years of experience in program administration, public benefits eligibility determination, or a related field.
  • Experience using MS Office Suite or Office365.
  • Ability to work in a dynamic environment.

Preferred Skills/Experience:

  • Experience working with programs funded with HUD’s Community Development Block Grant program and/or FEMA disaster recovery funds (FEMA Public Assistance or FEMA Hazard Mitigation Grant programs).
  • Experience working in a consulting firm, development organization, federal, state, local, and non-profit grants, SBA, mortgage processing, or public agency preferred.
  • Bilingual in English and Spanish preferred

Professional Skills:

  • Excellent verbal, interpersonal and written communication skills
  • Team player with the ability to work in a fast-paced environment
  • Ability to be flexible to handle multiple priorities and to work overtime as necessary
  • Strong planning and organizational skills
  • Self-starter and able to work independently
  • Empathetic and focused on conflict resolution.
  • Demonstrated outstanding level of professionalism in providing administrative support, including ability to exercise good judgment, discretion, tact, and diplomacy
  • Excellent problem-solving skills with ability to analyze situations, identify existing or potential problems and recommend solutions.

ORHCS

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

Oregon Remote Office (OR99)

Who is ICF?

A global consulting services company with approximately 8,000 people across 75+ countries, but we are not your typical consultants.
LEARN MORE ABOUT ICF

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Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.