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Toronto, Ontario, Canada
JOB #R2101354

Innovation Strategist, Technology and Design

Innovation Strategist (Technology and Design)

ICF’s mission is to make the world a more prosperous and resilient place. On behalf of our clients in government and industry, we design and deliver programs that address climate resilience, public health, cybersecurity, energy efficiency, and others. Our Innovation and Transformation Team works to bring ICF’s experts together to solve big challenges through human-centered design, agility, and rapid-collaboration methodologies (for a full picture of the industries we work in, check out our "Industries and Services" menu on

As a member of ICF’s Innovation and Transformation Team you will use your technology and design expertise to lead teams of subject matter experts and stakeholders through the life cycle of innovation. You will work with internal and external clients to define problems, deliver facilitated workshops, and disseminate the tools and templates that support innovation at scale. You will drive organizational impact by engaging colleagues in direct interviews, leading and managing innovation initiatives, and drafting outputs that lead to buy-in and action.

Among a team of versatile innovators and intrapreneurs, you will take the lead on projects where technology is integral to the solution. This may include identifying opportunities related to enterprise IT architecture, using effective design to communicate technology-led solutions, or defining how automation can elevate customer experience and program efficiency.

The Innovation Function has a dual mandate to drive immediate business value and to introduce tools and templates that enable colleagues across the business to grow as successful innovators. We accomplish this dual objective by building successful solutions or interventions into repeatable business processes. Like other members of the team, you will therefore play a program management role for some initiatives. You will support the growth, development, and continuous improvement of our team and you will manage partnerships with other teams across ICF, finding ways to scale our impact through tools, templates, coaching, and other enablement strategies.

Examples of typical projects include:

  • Leading internal and external clients through an opportunity assessment (“Vizcovery”) for a major government program, defining a technology solution and working with colleagues to produce and test a rapid prototype

  • Developing a toolkit to enable ICF’s experts in IT automation to scope and sell comprehensive process improvement solutions

  • Scoping and leading a workshop to develop approaches for the European Commission to engage EU residents in direct climate change, including gamification and analytics

  • Leading a workshop to identify opportunities to support large energy utilities in the development of hydrogen-based solutions for energy storage, developing the proforma business case and drafting sales materials for colleagues to engage clients effectively

  • Testing and supporting development of a curriculum to empower ICF’s IT professionals with more effective design skills

  • Work with ICF technology partners to establish best practices in the discovery phase of a client project where we need to understand a client’s current-state technology flow and then deliver technology solutions that modernize the client’s business model.

The Innovation and Transformation team’s Innovation Strategist (Technology and Design) will employ an agile and human-centered approach to consult, analyze, develop, and deliver innovation programs.

You will:

  • Consult as a technology and design process expert on projects led by others in the Innovation and Transformation Team or led by client-facing teams across ICF’s different lines of business.

  • Develop and facilitate customized collaborative workshops and produce workshop synthesis documents with optimization recommendations.

  • Program manage engagements, including developing project plans, coordinating stakeholders, conducting business analysis, and creating implementation plans.

  • Partner with the rest of the Innovation and Transformation Team to produce templates, guides, and tools that enable others to bring process optimization into their daily work and team culture.

The Innovation and Transformation Team is composed of experts in Design Thinking, facilitation, business strategy, data analytics, experience design, and training. Our team is fun and fast paced; we collaborate often, throw around and debate bad ideas in order to find good ones, laugh through the tough sprints, and support one another in getting exceptional work done. No day, and no solution, is ever the same. Someone who is ambitious, passionate, and creative will have the runway to bring their ideas fruition and deliver them at an exciting scale. Our team has members located across North America, with a hub in Toronto, Canada. We work together remotely on a daily basis using the Office 365 suite (Teams, SharePoint, Outlook) and the digital whiteboarding tool, Mural. When we go back to working in person, there will be travel involved across the U.S. (where the majority of our clients and client teams are) and Canada.

Skills, Aptitudes, and Interests:

  • Strong verbal and written communications and stakeholder management skills; outstanding listening skills and empathy

  • Able to leverage “sketches” (rough visuals and/or whiteboarding) to communicate ideas, maps, and flows.

  • Strong group facilitation skills (remote and/or in-person), and ability to hold a room with confidence.

  • Energized by engaging with new people and by new projects/subject matter.

  • Self-motivated, entrepreneurial, disciplined

  • Strong project management and organizational skills, enjoying driving projects through to completion

  • Collaborative, thrive in a nimble, fast-paced, and collaborative team, versatile.

  • Driven and excited to develop new skills and thought leadership on the intersection of technology and design.

  • Professional maturity, especially in the context of complex organizations

Education and Experience Requirements:

  • 7+ years’ experience at the intersection of technology and design

  • Experience as product development/owner, technology consultant, or user experience designer; experience designing, managing, and implementing technology-enabled solutions.

  • Experience translating between business needs and technical requirements, and presenting solutions in a clear way

  • Passion for driving customer-centered solutions using design

  • Outstanding communication with individuals and groups. Demonstrated experience leading change in complex organizations

  • Virtual and/or in-person group facilitation experience.

  • Project, program, and stakeholder management experience.

  • Recognized certification in process optimization discipline.

Why you’ll love working here:

  • Full health benefits (100% dental coverage, prescription, vision, massages, life insurance and short term/ long term disability)

  • Generous vacation and retirement plans

  • Employee support program

  • A brand new cell phone, with upgrades every 24 months (we’ve got your phone bill covered, too)

  • Ongoing training and development opportunities, education assistance programs

  • Catered Friday lunches

  • Loaded snack cupboards

  • Friendly community with lots of social events – from boat cruises to volleyball tournaments

  • Participation in charity initiatives

Like what you see and think you’re a perfect fit? Apply today.  to view ICF’s Privacy Statement for more details.

At ICF Next, we are committed to fostering an inclusive, accessible environment, where all employees feel valued, respected and supported. We are dedicated to creating a culture with a diversity of talented individuals who join, stay, and work in an environment that enables them to thrive. ICF Next is committed to providing accommodations. If you require an accommodation, we will work with you to meet your needs.

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit to find your next career. ICF—together for tomorrow.

Toronto, Canada (CD80)

Who is ICF?

A global consulting services company with +7,000 people across +70 countries, but we are not your typical consultants.

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Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.