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Toronto, Ontario, Canada
JOB #R2102452

Innovation & Design Strategist

ICF’s mission is to make the world a more prosperous and resilient place. On behalf of our clients in government and industry, we design and deliver programs that address climate resilience, public health, disaster management, IT modernization, energy efficiency, and more. Our Innovation Team works to bring ICF’s experts together to solve big challenges using human-centered design, rapid prototyping, and advanced collaboration tools (for a full view of the industries we work in, check our "Industries and Services" menu on

As a member of ICF’s Innovation Team you will draw upon your experience design and consulting expertise to lead partners and stakeholders through the life cycle of innovation. You will work with internal and external clients to define problems, deliver facilitated workshops, develop prototypes, and disseminate the tools and templates that support innovation at scale. You will drive organizational impact by interviewing colleagues and drafting outputs that lead to buy-in and action.

Among a team of versatile innovators, you will take the lead on projects where user experience and design are integral to the solution. You will support the growth, development, and continuous improvement of our team and you will manage partnerships with other leaders across ICF, finding ways to scale our impact through tools, templates, coaching, and other enablement strategies.

Examples of typical projects include:

  • Leading a capture team to define our proposed solution for a given opportunity, then capturing that vision in a compelling and visual way
  • Scoping and leading a workshop to develop approaches for the European Commission to engage EU residents in direct climate change, including gamification and analytics
  • Leading a workshop to identify opportunities to support large energy utilities in the development of hydrogen-based solutions for energy storage, developing the pro-forma business case and drafting sales materials for colleagues to engage clients
  • Work with ICF analytics and technology partners to understand a client’s current-state data flow, then visualize that architecture to inform future action


The Innovation Team’s Innovation & Design Strategist will employ an agile and human-centered approach to consult, analyze, develop, and deliver innovation programs.

You will:

  • Consult as a user experience and design expert on projects led by others in the Innovation Team or led by client-facing teams across ICF’s lines of business
  • Develop and facilitate customized collaborative workshops and produce workshop synthesis documents with optimization recommendations
  • Manage projects and engagements, including developing basic project plans, coordinating stakeholders, conducting business analysis, and driving execution
  • Partner with the rest of the Innovation Team to produce templates, guides, and tools that enable others to leverage data, technology, and design in their daily work and team culture

The Innovation Team is composed of experts in design thinking, facilitation, business strategy, data analytics, experience design, and training. Our team is fun and fast paced; we collaborate often, throw around and debate bad ideas in order to find good ones, laugh through the tough sprints, and support one another in getting exceptional work done. No day, and no solution, is ever the same. Someone who is ambitious, curious, and creative will have the runway to bring their ideas fruition and deliver them at an exciting scale.

Our team has members located across North America, with a hub in Toronto, Canada and company headquarters in Fairfax, VA (outside DC). We work together remotely on a daily basis using the Office 365 suite (Teams, SharePoint, Outlook) and the digital whiteboarding tool, Mural. When we go back to working in person, there will be travel involved across the U.S. (where the majority of our clients and client teams are) and Canada.

Skills, Aptitudes, and Interests:

  • Excellent verbal and written communications and stakeholder management skills; outstanding listening skills and empathy
  • Able to leverage “sketches” (rough visuals and/or whiteboarding) to communicate ideas, maps, and flows
  • Strong group facilitation skills (remote and/or in-person), with the ability to hold a room with confidence
  • Energized by engaging with new people and by new projects/subject matter
  • Self-motivated, entrepreneurial, disciplined
  • Strong project management and organizational skills, enjoying driving projects through to completion
  • Able to thrive in a nimble, fast-paced environment with significant ambiguity
  • Driven and excited to develop new skills and thought leadership on the intersection of technology, analytics and human-centered design
  • Professional maturity, especially in the context of complex organizations

Education and Experience Requirements:

  • At least 3-5+ years of professional or graduate school experience in consulting, design, strategy or innovation
  • Experience designing, managing, and prototyping solutions where the user experience is a critical component of success
  • Virtual and/or in-person group facilitation experience
  • Project, program, and stakeholder management experience is a plus but not required

Please be assured we’ll treat any information you share with us with the utmost care, only use your information for recruitment purposes and will never sell it to other companies for marketing purposes. Please review to view ICF’s Privacy Statement for more details.

At ICF, we are committed to fostering an inclusive, accessible environment, where all employees feel valued, respected and supported. We are dedicated to creating a culture with a diversity of talented individuals who join, stay, and work in an environment that enables them to thrive. ICF is committed to providing accommodations. If you require an accommodation, we will work with you to meet your needs.

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit to find your next career. ICF—together for tomorrow.

Toronto, Canada (CD80)

Who is ICF?

A global consulting services company with +7,000 people across +70 countries, but we are not your typical consultants.

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Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.