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Washington, District of Columbia, United States of America
JOB #R2203618

Information Technology Support Specialist - SharePoint Admin - DC Metro Area

ICF is seeking an Information Technology Support Specialist to ensure timely, secure, and effective delivery of operational services to meet the business demands of our federal government client. You will support the client in SharePoint Administration, managing the physical inventory of IT and related assets, providing user support, and supporting internal security requirements.  This position requires hybrid onsite/telework with 2 days weekly onsite presence at the client’s DC office.

Key Responsibilities:

  • Perform SharePoint Administration duties including adding users, controlling access to document libraries, and setting permissions; providing SharePoint user support and training; performing data retrieval and backup procedures to prevent data loss; ensuring sufficient storage space by performing clean-ups and archiving data and reviewing usage and activity reports and making adjustments to ensure optimized user-experiences.
  • Conduct routine SharePoint monitoring and analysis including audit log reports evaluation, storage utilization reports, site and system usage, and growth reports.
  • Conduct content management tasks such as content migrations, archiving, and restructuring.
  • Security management, including enforcing technical controls to support security policies & best practices
  • Manage the inventory of IT and related assets; provide end-user support.
  • Coordinate the implementation of data collection to support internal agency requests for information regarding security policies and practices; develop responses to and maintain information security data calls, audits, and compliance plans.
  • Maintain current industry knowledge of development concepts, best practices, and procedures for SharePoint Online / Office 365 to provide strategic guidance to senior IT staff.

Minimum Qualifications/Experience/Education:

  • Bachelor’s degree in a computer-related field
  • A minimum of 2 years of IT-related experience
  • Experience supporting Office 365 suites including Exchange-based e-mail and Teams chat in a Windows 10 environment.
  • At least 1 year of experience with Microsoft SharePoint Online and Office 365.
  • Experience defining, developing, and implementing SharePoint data retention policies.
  • Experience supporting Apple iOS devices and mobile device management (Microsoft Endpoint Manager).
  • Experience managing IT asset inventory
  • US Citizenship is required based on our client being in the federal space



Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

COVID-19 Policy: New or prospective U.S. employees must provide proof of complete vaccination on the date of their commencement of employment. If selected for employment, you will provide proof of your full vaccination status, defined as vaccinated two weeks after receiving the requisite number of doses of a COVID-19 vaccine approved or authorized for emergency use by the FDA.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

DC Client Office (DC88)

Who is ICF?

A global consulting services company with approximately 8,000 people across 75+ countries, but we are not your typical consultants.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.