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Multiple locations
Silver Spring, Maryland, United States of America
Reston, Virginia, United States of America
JOB #R2205576

Information and Process Engineer

Job Description: 

ICF International delivers process improvement (PI) and program management office (PMO) support services to a CIO within the Food and Drug Administration. We are seeking an experienced and motivated information and process engineer candidate, experienced in key PI frameworks, to help support the overall PI program for this client.

The candidate must have outstanding project management and business analysis skills, and must be able to lead and facilitate cross-functional groups to reach consensus. The candidate will demonstrate excellent client handling skills with the ability to quickly develop relationships at all levels of the client organization. 

Key Responsibilities: 

  • Apply process improvement, reengineering methodologies, and internet-related methodologies and principles to conduct process modernization processes 

  • Assess and analyze existing processes to draft strategic process and programming improvements 

  • Support existing organizations and/or project teams through automation processes 

  • Support general ITIL activities, including facilitation of process design and implementation of ITIL project tasks, based on specific task/process area skill requirements, in coordination with the client 

  • Facilitate activity and data modeling to understand current processes, identify best practices, and guide strategic improvements and decisions 

  • Ability to plan, design, document and implement effective document management processes using document creation tools such as MS Visio, PowerPoint, SharePoint and/or other document management tools 

  • Manage and report on project tasks efficiently and effectively, including integration, communication, and accurate resource/skill requirements  

  • Prepare responses/reports for ICF PM, client and other government staff 

  • Prepare management and technical presentations on general processes, specific project tasks and deliver or support delivery of the presentations 

  • Work as part of the overall ICF Project team to deliver high quality services and products to government clients 

Basic Qualifications:  

  • Bachelor's degree  

  • 5+ years of experience working for the government as a management consultant or similar environment  

  • 2+ years of experience as a contributing project team member 

  • An active government security clearance  

  • Certification(s) in relevant IT and Process improvement competencies such the Information Technology Infrastructure Library (ITIL), COBIT, Lean Six Sigma, PMP, etc. 

Preferred Skills/Experience: 

  • Previous federal consulting experience  

  • More than one certification(s) in relevant IT and Process improvement competencies such the Information Technology Infrastructure Library (ITIL), COBIT, Lean Six Sigma, PMP, etc. 

Professional Skills: 

  • Excellent written and verbal communication skills  

  • Ability to lead but also work collaboratively and cohesively in a team environment  

  • Excellent planning and organizational skills  

  • Strong analysis and technical skills 

  • Excellent data collection and analysis skills 

  • Ability to identify support gaps, and address or temporarily fill as required to get the mission done as part of the ICF team 

  • Meeting facilitation experience  

  • Developing and cultivating strong customer relationships  

  • Solid computer skills with Microsoft applications (PowerPoint, Visio, Project, Word and Excel)  

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

Maryland Remote Office (MD99)

FILE UNDER
Process Improvement

Who is ICF?

A global consulting services company with approximately 8,000 people across 75+ countries, but we are not your typical consultants.
LEARN MORE ABOUT ICF

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Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.