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Brussels, Brussels-Capital Region, Belgium
JOB #R2102158

Experience Designer

Experience Designer - London

From defining business objectives to creating hi-fidelity pixel perfect mockups, you’re an expert in delivering engaging customer communications that make a real impact.

You will integrate customer insight into design by streamlining the architecture, interface, and interactions of digital products. Creating rapid prototypes to support vision, validating designs using split A/B tests and measuring solutions to establish benchmarks and to identify potential areas of improvement.

The role will involve collaborating and communicating with clients and internal teams, staying on top of UX / UI and visual trends, and looking for creative ideas and inspiration.

As part of the Digital Product & Experience team, you will contribute to the growth of our CX, EX & Service Design, and work closely with product owners, programme directors, account managers and other senior stakeholders, both internally and externally to help to build bespoke responses, solve problems and develop strategy to win work and deliver for our clients – on time and on budget. You are an advocate for best practice in experience design, keep up to date with industry changes and promote an inclusive design culture.


  • Promote the value of design thinking and agile working, and enhance the human-centred mindset of every person in the company.

  • Lead in developing compelling propositions and proposals for both government and commercial clients, that uncovers and describes relevant processes and best practises

  • Work with senior stakeholders to understand business needs, gather, analyse, and document business and user requirements – through designing and facilitating engaging workshops

  • Conduct research to gain insight and inspiration from customers, competitors and trends

  • Help define best practice for design thinking, customer experience and loyalty.

  • Think creatively to generate original ideas

  • Collaborate with project teams and clients to define and implement solutions

  • Visually communicate complex information and ideas in an engaging way that tells a story

  • Use research findings to guide the visual direction and communicate it through sketching, mockups and prototyping

  • Take designs from product requirements to high fidelity wireframes and ready for dev / print

  • Responsible for designing engaging email marketing campaigns

  • Prototype products and create stimulus for user testing

  • Evaluate and communicate existing experiences and identify opportunities for development.

  • Help define and build new customer journeys, user flows and storyboards that effectively communicate experiences

  • Have a penchant for details and organisation, including the ability to prioritise tasks, communicate progress and meet tight deadlines

  • Be aware of current design trends and attitudes to help inspire the team

  • Tell compelling stories through verbal and visual communication that excite and inspire clients and other stakeholders

  • Have a solid foundation in content strategy, information hierarchy and design thinking

Experience and Knowledge

  • Bachelor's degree in a Design discipline

  • 2-5 years of experience as an Product Designer or similar role with an agency background

  • A portfolio that clearly demonstrates consistent process and creative thinking

  • Expert level skills in Adobe CC, Powerpoint, JIRA and Figma

  • Working knowledge of HTML, CSS and Javascript

  • Experience with transitions, animation and motion design

  • Excellent visual, written and verbal communication and presentation skills

  • The ability to effectively take direction and work both collaboratively and autonomously

  • Strong problem-solving skills5+ years of demonstratable experience working as a Service Designer

Personal qualities

  • Motivated, goal oriented, persistent and a good communicator

  • Having a keen eye for detail – your work is produced to pixel perfection with consistency throughout

  • Being proactive and agile, with jobs arriving and requiring a quick turn around

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit to find your next career. ICF—together for tomorrow.

London Riverscape (GB75)

Who is ICF Next?

A global consulting services company with +7,000 people across +70 countries, but we are not your typical consultants.
Learn More About ICF Next

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Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.