Enterprise ServiceNow Architect

Job Description

ICF's digital transformation and IT modernization division is seeking an experienced Enterprise ServiceNow Architect for opportunities based in our Arlington, VA office in support of digital transformation, portfolio modernization, and delivery of enterprise strategies for a diverse set of federal clients. This role is a high visibility technology leadership position requiring an extensive background and operational experience with ServiceNow platform advisory, adoption, migration patterns, architectural engagements, products, services and frameworks, industry standards along with implementations to be applied in a multitude of complex scenarios. Position includes architectural artifact and transitional roadmap development, system and platform topology design, prototyping, with team mentoring in a dynamic client and business partner facing atmosphere.

The Work:

Support ServiceNow modernization, corporate growth, and on-program implementation initiatives, be responsible for but not limited to architecting, designing, configuring, developing, and troubleshooting, and implementing baseline and custom applications on the platform.

Responsibilities:

• Engages the client organization, manages key stakeholders, and fosters relationships to develop a deep and thorough understanding of the enterprise

• Creates a vision, strategy, and produces roadmaps to lead ServiceNow adoption and modernization efforts by applying a proven track record of assessments, target technology and IT landscape specifications, technical asset configuration and multi-phased migration deliveries

• Implements and manages the modernization journey while ensuring adherence to organizational compliance, best practices, and industry standards

• Serves as the primary technological point of contact, responsible for the overarching technical oversight, architecture, and construction efforts

• Develops effective governance, leads technical resources, mitigates risk, monitors quality, security, etc., and ensures success in the execution of these areas

• Participates in, and leads technology evaluations, proofs of concept, client demonstrations and various solutioning and educational presentations to assert vetting and client buy-in

• Coordinates and collaborates on developing requirements and mission outcomes with executive leadership, business stakeholders, various technical teams, contractors, etc.

• Serves as the technical strategy champion, resolving program issues, answering questions, and prescribing adoption of proposed solutions for leadership, staff, and contractors

• Authors required documentation, briefings, SLAs, and technical standards for the architectural runway

• Works closely, leads and coordinates with other architects and additional members of the technical leadership and other program teams

• Engages diverse organizations, industry partners and clients during business acquisition phases and for all capture activities

• Produces technical solutions with detailed narrative for proposal development and supports key personnel requirements during procurement phases such as orals, technical challenges, etc.

• Provides solution architecture, documents design, codes, develops program logic for new applications, analyzes and modifies logic in existing applications and ensures that system improvements are successfully implemented.

• Analyzes requirements, maintains, tests, and integrates plug-ins and custom application components.

• Produces technical solutions with a detailed narrative for proposal development and supports key personnel requirements during procurement phases such as orals, technical challenges, etc.

• Participates in, and leads formal technology evaluations, proofs of concept, and other R&D activity, providing client demonstrations and various solutioning and educational presentations to assert vetting, making recommendations, and facilitating client buy-in

Required Skills:

• 5+ years’ experience serving as an architect on programs leveraging the ServiceNow platform

• 10+ years of technology leadership experience with participation in major modernization and integration projects while designing and architecting large scale applications

• ServiceNow Experience should include scripting, platform configuration, design, and deployment

• Candidates should possess the skill to develop on the ServiceNow platform including the customization of the core applications such as Incident, Problem, Change, and Service Catalog

• Custom application development on the ServiceNow platform including Custom UI Pages and content in the CMS

• Certified Implementation Specialist certification in one of the OOTB ServiceNow modules (ITSM, ITBM, ITOM, etc.)

• Experience creating technical solutions for proposal development during procurement phases

• End-to-end lifecycle experience re-factoring legacy applications into the ServiceNow platform

• Excellent communication skills

• US Citizenship required (required by the federal government for this position)

• Must be able to obtain a Public Trust clearance.

Preferred Skills:

• Integration experience (SOAP, REST, and JSON as well as JDBC and file imports)

• Experience implementing systems using the Agile/Scrum methodology

• Administration of a ServiceNow instance including the management of users, groups, and roles, CMS Development, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items Orchestration and Discovery experience a plus

• ServiceNow Certified Application Developer certification is a plus

• ServiceNow Service Portal micro-certifications a plus

• Experience with working or developing with JavaScript - HTML5, Jelly, jQuery, React and Angular a plus

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Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

COVID-19 Policy: New or prospective U.S. employees must provide proof of complete vaccination on the date of their commencement of employment. If selected for employment, you will provide proof of your full vaccination status, defined as vaccinated two weeks after receiving the requisite number of doses of a COVID-19 vaccine approved or authorized for emergency use by the FDA.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

Arlington, VA (VA31)