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Employee Experience Manager
The ICF HR team’s employee experience vision is for employees to work in a diverse and inclusive culture and engage in an effective, inspiring career development framework.
As the Employee Experience Manager, you will partner collaboratively with the HR Business Partner Leadership team (HRBP Leads) in support of ICF’s Operating Groups and Corporate Business Services (CBS) Leadership teams. As the Employee Experience Manager, you will be responsible for developing an employee experience strategy to lead both ICF-wide and Group/Function initiatives. This role will ensure employee experience and engagement is a primary focus for ICF. You will partner with the HRBP Leads to diagnose needs and partner across HR in developing solutions and implementation plans, providing both strategic input and tactical support. The successful candidate will require a blend of creative, analytical, and strategic mindset. You will advise, influence, and provide thought leadership in areas essential to creating a world-class employee experience such as talent management, identifying human capital needs, recognition frameworks, employee growth, driving meaningful work, health & wellbeing, attrition & retention, opportunities for HR technology enhancements, and leadership engagement.
This role will report to Senior Director, Human Resources for EEI and will be a direct partner to the HRBP Leads; together, working closely with HR colleagues, Corporate Communications and other CBS functions to drive cross-functional collaboration.
The role can be based out of an ICF office, remote or a hybrid and may require occasional travel.
Work with Sr. HRBPs and Business Leaders to assess opportunities for engagement and retention initiatives focused on specific needs based on data, trends and employee feedback. Identify root cause challenges in the employee experience lifecycle.
Partner with HRBP/COE Leaders and Operating Group/CBS Leaders to strategize on solutions to challenges, implement and drive results that will improve organizational effectiveness and the overall employee experience, as well as facilitate effective change efforts to drive employee engagement.
Partner with the business to lead companywide HR initiatives and establish and implement effective human capital strategies.
Support the ICF-wide annual employee engagement survey, partnering with the L&D COE and Corporate Communications, analyze results. Identify action items to impact key engagement areas as a result of the survey and work the HRBPs to create group specific plans for areas of opportunity. Create a robust toolkit and process for analyzing the survey results.
Support people manager and leadership development by identifying opportunities to improve leadership and management practices. Work with the L&D COE on themes and integration into broad ICF development offerings.
Work with leadership and Talent Acquisition partners on key actions that will contribute to developing a culture of employee growth and mobility.
Assess voluntary attrition levels, identify areas of opportunity and potential root causes, craft action plans to address, and lead implementation.
In partnership with Corporate Communications, identify and create solutions to further drive ICF’s culture and values into the organization.
Synthesize and deliver HR related content developed by the HR COE’s in the form of resources, help docs, training, tool kits, etc to support the evolving needs of the various ICF organizations.
Host varying sessions or workshops to further support business needs such as focus groups, brainstorming sessions, trainings and team building events.
Support ICF’s headquarters office relocation in 2022.
Help evaluate the ICF well-being approach and success of implementation for future enhancements.
Collaborate with Compensation and the business to further drive engagement with ICF’s recognition platform.
Maintain in-depth knowledge of legal/regulatory federal and state requirements and ensure fair and consistent daily management of employees, reducing legal risks and ensuring regulatory compliance for employees.
Ensure HR offerings and initiatives are effectively communicated, implemented, and utilized with minimal disruption and strong client partnership.
Work closely with colleagues across HR to deliver on strategic HR priorities and support enterprise-wide projects.
Promote ICF's Core Values through HR programs and practices, model personal integrity, drive the importance of ethics and compliance throughout the business, and address related issues in a timely and effective manner.
Bachelor’s Degree in a related discipline, or the equivalent combination of education, professional training or work experience.
8+ years of demonstrated success in partnering with leaders and managers in areas of HR Business Partner and/or HR Generalist work, as well as talent management, addressing organizational and employee development, and employee engagement.
Demonstrated success in working strategically with a complex, multi-location organization and leadership team.
Demonstrated knowledge of effective HR practices and disciplines, including talent management, employee engagement, data analytics with an emphasis on attrition and retention, performance management, career development, compensation, well-being, HR technology. Leadership development and succession management.
Significant experience in HR project management, program implementation and training delivery.
Proven ability to successfully support, coach, and influence internal clients to include with clients in varying geographic locations, both domestic and international.
Proficiency in all Microsoft Office applications and HRIS systems.
PHR/SPHR or SHRM CP or SCP certification.
Proven HR leadership in a professional services environment.
Experience with implementing HRIS systems.
Project management experience.
Exceptional collaboration skills with the ability to effectively deliver with shared responsibility for projects.
Ability to influence and coach senior leaders.
Ability to develop and implement practical, innovative solutions to complex challenges.
Verbal, presentation, and written communication skills at the level of proficiency required to be effective with senior leaders.
High-level of proficiency in problem solving skills/critical thinking --with the ability to analyze complex situations, identify existing or potential problems, and recommend solutions.
Ability to manage a large number of diverse projects and deliverables for varying clients.
Team player with the ability to work in a high demand, fast-paced environment with diverse, geographically dispersed clients.
Sound business ethics and judgment, including the protection of proprietary and confidential information.
Outstanding interpersonal and conflict resolution skills.
Ability to apply detailed knowledge of organizational/company procedures to make independent decisions and serve as a credible resource for our clients.
Working at ICF
Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF—together for tomorrow.
ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity). For more information, please read our EEO & AA policy.
Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email email@example.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law and Pay Transparency Statement.
Fairfax, VA (VA01)