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Multiple locations
Virginia, United States of America (Remote)
St. Paul, Minnesota, United States of America
JOB #R2100645

Dynamics CRM Solutions Architect (Remote)

ICF International is currently seeking a well-qualified, experienced, and talented Microsoft Dynamics CRM Solution Architect to work in our Corporate Information Technology (CIT) Department. This group collaborates with internal clients to plan, configure, and develop effective and secure information systems to improve performance, increase productivity, and achieve business objectives. This position will be responsible for the design, delivery, and support of Dynamics 365 CRM solutions.

Key Responsibilities:

  • Play a central role in leveraging the Microsoft Dynamics CRM platform, partnering with business users providing guidance and support in implementing solutions.

  • Expert knowledge of the technical and functional aspects of Dynamics CRM and associated technologies in the Microsoft Ecosystem, including Power Automate and Power Apps.

  • Responsible for all stages of requirements gathering, design, test, implementation, and support of Dynamics solutions that meet the business needs.

  • Development and maintenance of plug-ins, workflows, custom forms, views, business rules, reports, and dashboards.

  • Maintain expert knowledge of Dynamics 365 CRM and emerging strategies to leverage the platform to create new solutions, enhance existing systems, and drive change.

  • Sound knowledge of Dynamics CRM integration capabilities.

  • Provide thought leadership on best practices for solution design with an understanding of Information Architecture functionality.

  • Experience leveraging Dynamics CRM to support full business development lifecycle from identifying opportunities to proposal development to contract award.

  • Demonstrated capability in confidently presenting thoughts and ideas to audiences of various sizes and technical knowledge levels.

  • Ability to convey knowledge to both developers and stakeholders to balance the use of native (OOB) features and the appropriate use of custom development.

  • Thorough understanding of MS Dynamics 365 licensing and add-on functionality.

  • Translate strategic objectives into the development or enhancement of Dynamics CRM system capabilities.

  • Dynamics CRM subject matter expert for complex user support questions.

Basic Qualifications:

  • B.S. in Computer Science or equivalent technical field required.

  • 8+ years hands-on experience designing, creating, customizing, and configuring MS Dynamics CRM solutions including understanding business requirements, designing, and configuring forms, developing workflows, importing/exporting data to/from Dynamics CRM, creating reports and dashboards and troubleshooting application issues.

  • Strong understanding of Agile SDLC methodology.

  • Strong understanding of Dynamics CRM security roles and application configuration.

  • Experience with Dynamics CRM Web API.

  • Experience with MS Power Platform (Power Automate, Power Apps, Power Virtual Agent, Power BI).

  • Experience with PowerShell scripting and .NET/C#.

Preferred Skills/Experience:

  • Working knowledge of related technologies such as: SQL Server, Internet Information Server and Active Directory, Microsoft Azure, Azure ADFS.

  • Experience with MS AI and Machine Learning

  • Experience with Dynamics integration with LinkedIn Navigator, and/or Marketo

Professional Skills:

  • Excellent written and verbal communication skills.

  • Work well independently as well as part of a team.

  • Strong analytical and problem solving skills.

  • Self-motivated, ability to work efficiently & productively with minimal direction or guidance.

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit to find your next career. ICF—together for tomorrow.

ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity). For more information, please read our EEO & AA policy.

Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

Virginia Remote Office (VA99)

Who is ICF?

A global consulting services company with +7,000 people across +70 countries, but we are not your typical consultants.

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Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.