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Multiple locations
Little Rock, Arkansas, United States of America
Alpharetta, Georgia, United States of America
El Paso, Texas, United States of America
Montgomery, Alabama, United States of America
Concord, New Hampshire, United States of America
Clarksville, Tennessee, United States of America
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JOB #R2201802

Discharge Release Coordinator/Shelter, Remote

Discharge coordinators work closely with ORR-funded child care providers to plan and implement travel and post-release supports and services for Unaccompanied Children as they are discharged from ORR custody to sponsors.  

Key Responsibilities:

  • Work with travel contractor to search for flight options and work with the sponsor to obtain payment (if needed) 
  • Coordinate with sponsor and care provider to determine discharge date 
  • Consult with care providers to assemble the discharge packet and review the discharge plan in the case management database 
  • Assess discharge packet contents based on the UC’s individual needs and sponsor’s ability to provide for the UC 
  • Ensure that copies of medical, legal, and education records and referral information are available to sponsors through Sponsor Hub 


  • Bachelor’s degree plus 2 years of experience in direct services provision with children and/or families or master’s degree with 1+ years of experience in direct services provision with children and/or families 
  • Previous or current knowledge/experience of migrant/refugee issues, particularly related to UC and sponsor families and the processes/documentation discharge of UC from ORR custody 
  • English/Spanish bilingual
  • Strong skills in understanding complex family relationships and dynamics and demonstrated ability to review case files, identify post-release services needs (e.g., medical, mental health, educational, legal) and provide referrals to meet these needs 
  • Solid understanding of family and youth development, trauma-informed care principles, and strengths-based work with families 
  • Proficiency in the MS Office suite; ability to learn and use IT systems developed specifically for use with this project in a timely manner 
  • This position is primarily remote with some office work. The candidate must have an appropriate workspace to complete confidential documentation, client phone calls, and video conferencing 
  • Must be able to pass a criminal background check /No adverse child abuse and neglect (CAN) report or child protective services check 

Preferred Skills 

  • Experience working in a professional consulting environment with federal clients 

Professional Skills: 

  • Excellent team player with the proven ability to work within a multi-disciplinary team 
  • High degree of comfort in a fast-paced, outcomes-oriented environment 
  • Ability to interact professionally and effectively with internal staff and clients and external service providers and stakeholders 
  • Excellent verbal and written communication skills; demonstrated outstanding level of professionalism including the ability to exercise good judgment, discretion, and diplomacy 
  • Ability to work independently, managing multiple tasks with short timelines and high priority, while communicating status to a variety of stakeholders as well as project management 
  • Excellent organizational skills and attention to detail 
  • Comfortable working remotely, working with an interdisciplinary team communicating and collaboratively primarily online 


Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

COVID-19 Policy: New or prospective U.S. employees must provide proof of complete vaccination on the date of their commencement of employment. If selected for employment, you will provide proof of your full vaccination status, defined as vaccinated two weeks after receiving the requisite number of doses of a COVID-19 vaccine approved or authorized for emergency use by the FDA.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

Arkansas Remote Office (AR99)

Who is ICF?

A global consulting services company with approximately 8,000 people across 75+ countries, but we are not your typical consultants.

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Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.