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Fairfax, Virginia, United States of America
JOB #R2102715

Digital Web Specialist (Drupal)

ICF is seeking a Digital/Web Specialist to support the ongoing web production and online product development activities of Child Welfare Information Gateway to effectively accomplish the Children’s Bureau’s priorities of sharing cutting-edge knowledge and information to the child welfare field. The Specialist will be capable of coordinating web production including development of online products and applications using a variety of tools and systems with experience in Section 508, W3C, and/or WCAG 2.0 Accessibility assessments, remediation, and testing. Incorporating best practices, the Web Specialist will work with the Digital Manager, other Web Specialists, client staff, and other identified content contributors to maintain and enhance accessible websites, on behalf of the Children’s Bureau.

While this position is based in Fairfax, VA you will be expected to work from home until it is safe to do so from the office. We will continue to make decisions pertaining to office access based on public health directives and guidance, practicality, and overall business requirements.

Key Responsibilities:

  • Work closely with the Digital Manager, Web Specialists, other staff, and client or partners to capture requirements for web tasks

  • Monitor workflow and status of project tasks and client requests and provide regular updates to managers and team via stand-up meetings and other frequent communications

  • Maintain project plans, develop SOPs, and provide key written communications for stakeholders, including ad hoc and formal reports

  • Administer web pages and help implement new functionality for Mura and Drupal content management systems

  • Provide quality checks on website maintenance to ensure page architecture integrity and that content consistently meets branding, online writing, style, and web standards

  • Provide Section 508 review on documents and web pages/e-learning courses using keyboard, automated tools, Assistive Technology (AT) and manual checks

  • Review key analytics and evaluation data to enhance web design and user experience

  • Help facilitate meetings and prepare materials and visual aids to effectively transfer information and gather input

  • Provide training to non-technical staff

  • Ensure consistency in the work by contributing and updating our existing documentations

  • Perform quality checks of end products and outputs

  • Help with strategic planning around ways to better support the client

Basic Qualifications: 

  • Bachelor’s degree and coursework or training in Information Technology, Web Design and Development, User Experience, and Digital Communications

  • 3 years proven experience administering/maintaining websites and coordinating web production, especially for government websites

  • 3 years development of websites and other online channels and evaluating impact/success

  • 3 year of experience with implement new functionality for Mura and Drupal content management systems

  • At least 2 years graphic and web/interface design experience

Preferred Skills/Experience:

  • Strong quality control experience specific to an online environment

  • Experience working on Section 508 Compliance and Accessibility

  • Has worked in highly collaborative environment to gather and share input, and to address changing priorities

  • Experience capturing and tracking requirements and moving work ahead using various tools (SOPs, wireframes, comps, workflow/bug tracking, etc.)

  • Experience testing electronic documents (Video/Webinar, PDF, Word, Excel, and PowerPoint) for Section 508 compliance

  • Experience and knowledge of Section 508 requirements for IT software and hardware

  • Familiarity with Federal Government accessibility testing is preferred

  • Knowledge of Web Content Accessibility Guidelines (WCAG) 2.0

  • Understanding and experience with producing Section 508 compliant materials and accessible websites

  • Experience defining CMS templates based on user experience

  • Experience with database-driven web application development helpful

  • Has been responsible for professional written communications and reports

  • Proficiency with MS Office and Project, Adobe Acrobat and Creative Suite/Cloud, HTML, and Content Management Systems

  • Experience with human services or knowledge of child welfare issues and services (not required)

Professional Skills:

  • Strong organizational and coordination skills; has flexibility and communicates often

  • Excellent oral and written communication skills required

  • Ability to monitor and report on complex work

  • Ability to communicate effectively with both technical and non-technical staff

  • Ability to communicate directly via phone, email and sometimes in-person with client, content owners, course authors, document producers and 508 reviewers

  • Proven experience driving work within multi-disciplinary project team

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit to find your next career. ICF—together for tomorrow.

ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity). For more information, please read our EEO & AA policy.

Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

Fairfax, VA (VA01)

Web Development

Who is ICF?

A global consulting services company with +7,000 people across +70 countries, but we are not your typical consultants.

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ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.