Be on Alert – Fraudulent Employment Offers. Learn More
Data QA/QC Specialist
Data QA/QC SpecialistLocation: Wisconsin
Job Description: The QA/QC Specialist aligns the processes and systems of the ICF team with those of the client to ensure high quality program delivery. This position works with ICF and client teams to review QA/QC program data, audit applications, ensure accurate data transfers across multiple database systems, and drive continuous improvement and development of best practices. This position works closely with internal cross functional partners to ensure ICF program solutions are sound and meet client expectations.
Regularly conduct data QAQC reviews, and lead resolution of data quality issues. Based on findings, leverage best practices and continuous improvement to implement long term solutions in partnership with the client and ICF Program Managers
Conduct weekly application reviews and ad hoc root cause analyses as required for client facing reports
Generate reports to audit, monitor and measure performance and relevant metrics
Process utility application data across multiple IT tools
Conduct internal and external trainings to include; webinars, tutorials and conference calls on relevant business processes and standards
Manage the process of regularly reviewing and updating critical program documentation. Documentation to include field verification guides and forms, processing manuals, and policy and procedure manuals. Regularly include updated industry trends and insights into manuals and procedure manuals to ensure program materials are most relevant
Work as part of a cross functional team including operations, IT, Marketing, and Customer Service/Processing. Regularly meet with Customer Service/Processing lead to ensure best practices and continuous improvement initiatives are aligned and implemented effectively for the client
Lead training for program management and internal business partners when processes, manuals, or systems get updated
Conduct scheduled and unscheduled review of processing/application process to see where improvements can be made on flaws, cycle times, processing errors, and other key metrics
Travel may vary from <5% to 20% of the time
Bachelor’s degree with 2+ years of QAQC experience
2+ years of experience working as part of a cross functional team
4+ years of working experience with MS Office Applications (Word, PowerPoint, Outlook, Excel)
Demonstrated ability to provide project leadership and meet client goals
Excellent verbal, interpersonal and written communication skills
Strong analytical, problem solving and decision-making capabilities
Team player with the ability to work in a fast-paced environment
Sound business ethics, including the protection of proprietary and confidential information
Ability to apply detailed knowledge of organizational procedures to make independent decisions and serve as a credible resource for a senior management team
Ability to work with all levels of internal staff, as well as outside clients and vendors
Detail-oriented mindset to fine tune and improve processes
Ability to be flexible and handle multiple priorities
Working at ICF
Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF—together for tomorrow.
We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.
Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email email@example.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law and Pay Transparency Statement.
Wisconsin Remote Office (WI99)