Be on Alert – Fraudulent Employment Offers. Learn More

Madison, Wisconsin, United States of America
JOB #R2103325

Data QA/QC Specialist

Data QA/QC SpecialistLocation: Wisconsin

Job Description: The QA/QC Specialist aligns the processes and systems of the ICF team with those of the client to ensure high quality program delivery. This position works with ICF and client teams to review QA/QC program data, audit applications, ensure accurate data transfers across multiple database systems, and drive continuous improvement and development of best practices. This position works closely with internal cross functional partners to ensure ICF program solutions are sound and meet client expectations.

  • Regularly conduct data QAQC reviews, and lead resolution of data quality issues. Based on findings, leverage best practices and continuous improvement to implement long term solutions in partnership with the client and ICF Program Managers

  • Conduct weekly application reviews and ad hoc root cause analyses as required for client facing reports

  • Generate reports to audit, monitor and measure performance and relevant metrics

  • Process utility application data across multiple IT tools

  • Conduct internal and external trainings to include; webinars, tutorials and conference calls on relevant business processes and standards

  • Manage the process of regularly reviewing and updating critical program documentation. Documentation to include field verification guides and forms, processing manuals, and policy and procedure manuals. Regularly include updated industry trends and insights into manuals and procedure manuals to ensure program materials are most relevant

  • Work as part of a cross functional team including operations, IT, Marketing, and Customer Service/Processing. Regularly meet with Customer Service/Processing lead to ensure best practices and continuous improvement initiatives are aligned and implemented effectively for the client

  • Lead training for program management and internal business partners when processes, manuals, or systems get updated

  • Conduct scheduled and unscheduled review of processing/application process to see where improvements can be made on flaws, cycle times, processing errors, and other key metrics

  • Travel may vary from <5% to 20% of the time 

Qualifications:

  • Bachelor’s degree with 2+ years of QAQC experience

  • 2+ years of experience working as part of a cross functional team

  • 4+ years of  working experience with MS Office Applications (Word, PowerPoint, Outlook, Excel)

Professional Skills:

  • Demonstrated ability to provide project leadership and meet client goals

  • Excellent verbal, interpersonal and written communication skills

  • Strong analytical, problem solving and decision-making capabilities

  • Team player with the ability to work in a fast-paced environment

  • Sound business ethics, including the protection of proprietary and confidential information

  • Ability to apply detailed knowledge of organizational procedures to make independent decisions and serve as a credible resource for a senior management team

  • Ability to work with all levels of internal staff, as well as outside clients and vendors

  • Detail-oriented mindset to fine tune and improve processes

  • Ability to be flexible and handle multiple priorities

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF—together for tomorrow.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

Wisconsin Remote Office (WI99)

FILE UNDER
Quality Assurance

Who is ICF?

A global consulting services company with +7,000 people across +70 countries, but we are not your typical consultants.
LEARN MORE ABOUT ICF

More jobs you might like

Jul 21, 2021
Cambridge, Massachusetts, United States of America
Jul 15, 2021
Cambridge, Massachusetts, United States of America
Apr 30, 2021
Jackson, Mississippi, United States of America
See All Jobs

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.