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San Antonio, Texas, United States of America
JOB #R2105051

Cyber Help Desk Program Manager/Site Lead

ICF is seeking a cyberspace operations professional, with prior military, civil service and/or contractor experience within HQ Air Combat Command (ACC), 16 AF staff/subordinate units, and/or 690 Cyberspace Ops Group.  Applicants will have experience providing support services to operate and assure the availability of no-fail information systems.  Applicants will manage technical staff and support the defense of the DoD’s most critical and complex network environments. Candidate will provide operations support and technical expertise to facilitate execution of front-line network defense and network engineering solutions.  Applicant will be one of the focal points between contractor execution and government customers. Previous experience working within DoD organizational structures and support to military chain of command, while understanding contractor responsibilities to client necessary.   This work will be performed on-site at Lackland AFB.

What you will do: 

Function as the Site lead and Lead network engineer.  Ensure all site activities and projects meet customer requirements. Leadership develops processes, implements policies, directs staff, and works with other department leaders to define, prioritize, and manage the respective site efforts. Site leadership coordinates contract deliverables and trouble ticket responses with other sites, as necessary.  Leadership responds via contractor hierarchy of management to ensure all task requirements are met, within time constraints.

Key Tasks:

Standardizing technology deployment and employment

Recommending technology evolution to improve operations

Aligning guidance and operations within mission areas by developing procedures, checklists, and standard operating procedures to enhance and improve the AFIN performance and stability

Reviewing change request implementation plans from mission areas for technical feasibility and risk to operations

Developing draft Concept of Operations documents and reviewing doctrinal guidance to ensure mission areas are addressed appropriately within guidance

Developing and maintaining Services Catalog for core services provided to AFIN users

Documenting enterprise systems and tools in the baseline

Tracking project status affecting mission area

Acting as mission area SMEs in support of enterprise working groups

Identifying single points of failure within mission area

Facilitate 690 COG interactions with base communications units and execution of detailed activities of subordinate personnel to include developing, updating, and maintaining 690 COG SOPs for interfacing with base communication units

Develop, review and revise job guidance and execution of detailed activities of subordinate personnel to include new and reviewing existing job guidance (e.g., Local Job Guides (LJG), SOPs, TO Supplements, Air Force Instruction (AFI) Supplements, etc.)

Gather metrics from AFIN operators on the effectiveness of guidance and interaction

Basic Qualifications: 

Bachelors degree in a technically related area such as Information Systems, Engineering or Computer Science

Minimum 10 years of experience in the field or related area, 3 to 5 years of supervisory experience preferred

 U.S. Citizenship required (required by federal government for position). Secret clearance required.

Required certifications:

IAT II level certification, CCNA (JBLE), CCNP Enterprise (JBLE), and COBIT 2019 Foundation (JBSA)

Location specific certifications: CCT Data Center (JBLE), ITIL v4 Foundations (JBSA)


Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

COVID-19 Policy: New or prospective U.S. employees must provide proof of complete vaccination on the date of their commencement of employment. If selected for employment, you will provide proof of your full vaccination status, defined as vaccinated two weeks after receiving the requisite number of doses of a COVID-19 vaccine approved or authorized for emergency use by the FDA.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

Texas Client Office (TX88)

Who is ICF?

A global consulting services company with approximately 8,000 people across 75+ countries, but we are not your typical consultants.

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Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.