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Multiple locations
Reston, Virginia, United States of America
Los Angeles, California, United States of America
Colorado Springs, Colorado, United States of America
JOB #R2300119

Content Management Specialist – Housing and Community Development (REMOTE ROLE)

ICF is a mission-driven company filled with people who care deeply about improving the lives of others and making the world a better place. Our core values include Embracing Difference; we seek candidates who are passionate about building a culture that encourages, embraces, and hires dimensions of differenceDiversity & Inclusion, is simply who we are and what we do.

Content Management Specialist – Housing and Community Development

At ICF we are fearless in finding new ways to solve problems, relentless in making sure it pays off for our clients, and committed to improving the lives of others. If you’re seeking to work for a mission-driven company and to challenge yourself professionally, join our inclusive community of communicators, creatives, strategists, and technologists who challenge the status quo every day.

We are seeking a Content Management Specialist to support affordable housing and community development-focused knowledge management projects with the U.S. Department of Housing and Urban Development (HUD). Projects include the award-winning HUD Exchange website, which centralizes resources for HUD’s grantees, providing training, tools, reports, help desks, and much more. View the website at https://www.hudexchange.info.

As a Content Management Specialist, you’ll join a collaborative team of HUD subject matter experts, content managers, customer service specialists, software engineers, user experience and graphic designers, and data analysts. You will contribute to developing and organizing key information and providing an exceptional customer experience to those seeking information from HUD. Target users include lenders, state and local governments, nonprofits, Public Housing Authorities, tribes, the general public, and more.

Key Responsibilities

Create and Manage Web Content

  • Write and edit content for clarity, readability, and effectiveness
  • Gather requirements and collaborate with user experience and graphic designers to create wireframes and design mockups to conceptualize new web pages and tools
  • Design, code, and launch web pages and tools using a content management system (CMS)/learning management system (LMS) and coding using HTML/CSS
  • Support customer research and usability testing efforts
  • Collaborate with team leads to guide designers, developers, QA testers, system administrators and other internal team members to deliver quality content and solutions on time and on budget
  • Support communications efforts, including disseminating email campaigns, developing marketing plans, and other communications
  • Analyze performance data (such as Google Analytics and search logs) to measure success and inform site enhancements
  • Review/QC large datasets for uploading to website databases
  • Provide customer support, including responding to policy, resource, and technical inquiries

Manage Tasks and Projects

  • Work directly with customers, clients, contractors, and team members to determine needs and develop solutions
  • Support various aspects of project management including: scoping tasks; creating project plans; developing and managing budgets, internal team schedules, and project milestones
  • Schedule and lead client meetings; provide notes and action items following meetings
  • Utilize tools such as Jira, SharePoint, MS Project, and Teams Planner to assign and manage tasks
  • Effectively present ideas to different audiences (from the general public to subject matter experts)

Basic Qualifications

  • Bachelor’s degree (or equivalent) in Public Policy, Government, Economics, Urban Planning
  • Minimum 3 years of related professional experience

Additional Skills

  • Proficiency in MS Office Applications (Word, Excel, PowerPoint, Outlook, Visio) and Adobe Acrobat
  • Excellent attention to detail, including copyediting and QA/QC skills
  • Ability to thrive in a fast-paced work environment, juggling multiple priorities at any given time
  • Proactive self-starter with proven organizational skills, and ability to work effectively in a fast-paced environment
  • Work independently as well as collaboratively
  • Exceptional time management skills with the ability to produce high quality work on time and within budget
  • Passion for doing good and dedication to the housing and community development mission

Preferred Skills/Experience

  • Experience coding web pages using HTML and CSS
  • Experience making web content user-friendly and 508-compliant
  • Experience with user research, usability testing, and creating webpage prototypes
  • Experience managing email communications, social media, and multimedia sites (such as MailChimp, YouTube, LinkedIn Groups, etc.)
  • Experience in project/task management applications such as Jira, SharePoint, MS Project, Teams Planner
  • Knowledge of specialized software/programs (such as Mural, Tableau, Adobe Creative Cloud, Survey Monkey, Canva, etc.)

#JWPCD

#SPHICF

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is

$46,667.00 - $79,333.00

Nationwide Remote Office (US99)

Who is ICF?

A global consulting services company with approximately 8,000 people across 75+ countries, but we are not your typical consultants.
LEARN MORE ABOUT ICF

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Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.