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Richmond, Virginia, United States of America
JOB #R2101547

Content Coordinator (On-call - Remote)

We’re looking for an on-call Content Coordinator to join our team at ICF.

You’re a high-energy, creative, strategic thinker who is passionate about digital technology. And you’re ready to tackle some of society’s greatest challenges. Do you want the opportunity to work on meaningful projects? If so, you’re going to love this job. Our clients are come from a wide variety of sectors including public health, energy, commerce, and national security – anywhere we can help improve people’s experiences with federal digital services.

Our innovative digital solutions team is seeking a Content Coordinator to provide a range of communications support. While our immediate projects require SharePoint expertise, our clients’ content lives within a variety of Content Management Systems (CMS). So you’ll need to apply best practices in a way that isn’t dependent on a single system or product.

This position requires strong written and verbal communication skills, a high degree of professionalism, independent judgment, organizational skills, the ability to multitask, superb Microsoft Suite application skills, and flexibility as demands and priorities change.

This is an exciting role offering excellent opportunities for career growth and the chance to work in a dynamic and collaborative organization. This role will begin as a telework position and will be based in either our Rockville, MD or Fairfax, VA office post-COVID (no earlier than Sept. 2021) with telework options available. ICF’s headquarters will move from Fairfax to Reston in 2022.

What you will be doing:

  • Manage content for a client site or intranet—adding, editing, and unpublishing content within their Content Management System (CMS)
  • Work as part of a multidisciplinary team that includes Content Strategists, User Experience Designers, Writers, Editors, Developers and more
  • Assist in organizing and categorizing content
  • Assist in content creation and migration within SharePoint and other systems
  • Develop and prepare written reports and plans
  • Enter data and gather requirements using predefined templates
  • Assist in preparation of internal and client presentations
  • Work within stage and production environments for websites and intranets

Basic Qualifications: 

  • Bachelor's degree
  • Solid experience with Microsoft Office tools
  • Solid content management skills that include:
    • Content creation and management
    • Selection and use of appropriate web parts to best convey content
    • Application of security and metadata capabilities
    • Experience with automation (e.g., using Power Automate)
  • Knowledge of best practices for writing for the web
  • Ability to follow established content management and approval processes
  • Ability to rapidly respond to incoming tasks and requests

Professional Skills/Experience:

  • Strong oral and written communication skills
  • Detail-oriented with the ability to multi-task
  • Customer service focused with the drive to solve tough problems
  • Team player with the ability to work in a fast-paced environment
  • Superior interpersonal skills including courtesy, professionalism, and a cooperative attitude

Preferred Qualifications

  • Experience working within intranets
  • Experience as a content editor working within a client’s CMS
  • Experience developing CMS-agnostic content management plans
  • Experience with website analytics

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF—together for tomorrow.

ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity). For more information, please read our EEO & AA policy.

Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

Virginia Remote Office (VA99)

FILE UNDER
Content Strategy

Who is ICF?

A global consulting services company with +7,000 people across +70 countries, but we are not your typical consultants.
LEARN MORE ABOUT ICF

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Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.