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Multiple locations
Reston, Virginia, United States of America
Dallas, Texas, United States of America
Atlanta, Georgia, United States of America
Chicago, Illinois, United States of America
JOB #R2204953

Communications Specialist, IT

The Company

ICF is a mission-driven company filled with people who care deeply about improving the lives of others and making the world a better place. Our core values include Embracing Difference; we seek candidates who are passionate about building a culture that encourages, embraces, and hires dimensions of difference. 

@ ICF Next, we are fearless in finding new ways to solve problems, relentless in making sure it pays off for our clients and committed to making a positive change in the world. 

Join our community of mission-driven creatives, communicators, strategists, and technologists to challenge the status quo. 

We are seeking a Communications Specialist with experience in IT communications to join our team. The Communications Specialist is an expert communicator and collaborator with a proven track record meeting outcomes across strategic, tactical, and partnering objectives for clients focused on information technology (IT) development and operations. The individual in this role will be responsible for coordination with the client and other ICF Next teams.

The Team

You will work with a dynamic team of communications professionals and collaborate with IT, digital modernization, and customer experience (CX) experts all committed to ensuring a seamless IT experience to the Centers of Medicare and Medicaid Services (CMS).   

The Work

You will develop, communications products that share information about CMSConnect, to the agency’s employees. This includes developing a variety of informational campaigns to inform employees about CMSConnect and all that it offers. This work includes communication strategies, brand development, website copy, newsletters, user guides, banners, and initiative-specific messaging.

Key Responsibilities:

  • Develop communications to explain and promote the use of new technologies, tools, and platforms, improve customer service, and increase engagement with clients’ stakeholders and customers.
  • Develop and coordinate digital communications and materials such as newsletters, Latest News Articles, Knowledge Articles, and additional project documentation as needed.
  • Coordinate and document collaboration opportunities across the team to ensure communications and other activities are aligned, redundancies are eliminated, and overall timeliness and accuracy increases.
  • Build partnerships within the agency to gain recognition on initiatives and visibility of efforts.
  • Support clients in their efforts to improve or streamline business processes and enable real time collection of data, analysis, monitoring, and reporting.
  • Develop, coordinate, and implement ongoing outreach, promotional, and communications efforts designed to educate and enable change about new business processes/information.

Required Qualifications:

  • Bachelors’ Degree in Business, Communications, English, Marketing, or equivalent in professional experience
  • 5 or more years of previous relevant experience
  • 3 or more years proven IT communications experience
  • Must be able to obtain a government security clearance, per contract requirements

Preferred Qualifications:

  • Experience supporting enterprise-level IT programs and communications
  • Strong writer and editor
  • Demonstrated ability to leverage myriad communications channels

Professional Skills:

  • Understand IT as it relates to increased efficiency in business processes across a company or agency
  • Ability to communicate complex information to audiences



Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

Pay Range - There are multiple factors that are considered in determining final salary for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The salary range for Colorado is -


Nationwide Remote Office (US99)

Who is ICF?

A global consulting services company with approximately 8,000 people across 75+ countries, but we are not your typical consultants.

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Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.

Join our talent network

ICF is growing, and we add new open roles to our site regularly. If you're waiting for that perfect opportunity at ICF or want an inside look at what it's like to do world-changing work, join our talent network to stay updated.